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Anonymous User
Not applicable

How do I cancel?

I have spent around 25 mins trying to find an online person or just the button to cancel my account....

Yeesht... bit like trying to get a refund from British Rail


Can someone please cancel my account????

1 Reply
Legend 5
Legend 5

Hi @Anonymous User

now TV can't be cancelled through Youview (you've posted in the Youview forum section , so I assume that the device you're using for now TV)


While you should be able to cancel using any device which has the capability to access the now TV website. I would always recommend that cancelling is done using a laptop PC, desktop PC or Mac and not a mobile device. For one thing, it's much easier to see what you're doing on a PC.  Be aware that the web browsers used by mobile devices can sometimes contain limitations which can prevent aspects of some websites from working properly. So if you're managing an online account. It's always best to use a proper computer.


To cancel now TV go to the my account button near the top right of any page on the website and select 'my passes' from the list then click the cancel pass button next to the appropriate pass. Remember each pass type needs to be cancelled separately.


After clicking cancel pass you will be taken through a series of dialogues. Follow the dialogues clicking the appropriate option each time. Once you have finished your get a notification confirming that the pass you have selected to be cancelled has been cancelled and you will no longer be charged for it. 


If you need further assistance you can contact live chat. To get to live chat click here. Then scroll down to the bottom of the page. Click "contact us" and then click "live chat"


Hope that helpsSmiley Happy


PS cancelling wouldn't actually close your account. It would just turn off auto renew, you would be able to continue watching now TV until what would it mean your next payment date. If you want to close your account completely staff member would need to do this for you

I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.