Glitch

[Anonymous User]

Hi.

I use the app on my smart TV. Regularly, when I try to watch something new, the screen will be a pixelated glitch of the previous show/movie I have watched with the sound from the current show/movie I am trying to watch. 

I haven't found a way to undo this other than to just wait. Sometimes takes hours before it works again. 

Any ideas? 

[schnapps]

Hi @Anonymous User 

I am guessing you have tried temporary switching the power off on your Router and unplugging the television at the mains for a minute to see if that improves things ?

You could also try a fresh App install from your smart television Apps Store.

[ukbobboy]

@schnapps  @Anonymous User 

Hey Guys

I don't own a smart TV so don't know if my suggestion will hold water.

Jack, can you do a factory reset on your Smart TV?

If possible, it will mean setting everything up from scratch, i.e. downloading all your apps again.

Also, apologies if your name is not Jack. 

UK Bob