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Anonymous User
Not applicable

‎30-06-2017 1:49 - edited ‎30-06-2017 1:49

Freezing when I select a film

I can access the now tv app and search for films with my remote but when I select and click to watch a film it then freezes on me. In which then I have to turn my TV on and off again for it to work. 

Any ideas why it does this amd how I can get to fix it? 

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2 REPLIES 2
SeeMoreDigital
Legend 5
Legend 5

‎30-06-2017 9:55

Hi and welcome to the forum @Anonymous User,

 

Sorry to hear you're having problems. In order to help you, can you please provide the following information: -

  • Are you an existing or brand new NOW TV subscriber?
  • If you are an existing subscriber, when did you start having issues?
  • What's the 'Model' number of your LG 'smart' television?
  • What's the 'Software Version' number? of your LG 'smart' television?
  • What's your NOW TV 'app' version?
    [Which can be found by launching the NOW TV app then visiting: My Account and looking 'top right' of the screen...]
  • If you have an webOS based LG television, have you tried deleting and re-installing the NOW TV app?
  • How is your 'smart' television connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
  • Who is your ISP (Internet Service Provider)?
  • Are you running any form of VPN (Virtual Private Network)?
  • Have you tried re-booting your router (by disconnecting the power, waiting 30 seconds and reconnecting the power)?
  • Do other 'apps' such as BBC iPlayer work okay on your LG television?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us and/or the NOW TV developers to work out a solution for you!

 

Cheers

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Anonymous User
Not applicable

‎01-07-2017 24:50

In response to SeeMoreDigital's comment

Yes I am an existing now tv subcriber and I started having it about three days ago, my software version is 04.30.70 and I have the lg 55uh625h 55inch 4K smart tv. The TVs runs of my wifi through virgin media. My other apps on my to work fine its just now TV I'm having the problem with 😞 . I can't find how to delete the app on its own the only way I can do it would be to reset the to back to factory settings which I have done before when the now tv app wouldn't work but i want to avoid it this time. I hope this is enough information I'm not very good with technology.

 

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