Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

‎11-12-2021 11:17

Fire stick error

I just tried to acccess the F1 on the app via my Fire stick and was presented with the message “ looks like you don’t have an active membership”. Obviously I do and it worked last night for the football. I uninstalled and reloaded the app and signed in,but the message reappeared. My account works on my built in LG tv but not on the fire stick. Any ideas please?

0
1 REPLY 1
schnapps
Legend 5
Legend 5

‎11-12-2021 12:39 - edited ‎11-12-2021 12:43

Hi @Anonymous User 

 

Usually signing out and back in under the My Account tile box on the NOW App or a fresh App download should normally work on the Fire Stick by ignoring / closing the QR scan code and logging back in under My Account at the bottom of the screen..

 

I am assuming you have signed in with the correct NOW account details under the My Account tile box on the App ?

 

I would double check that the NOW App is from the correct region (ie UK for UK customers or ROI for ROI customers).

 

Apart from that perhaps a reboot of both your Fire Stick and Router or maybe a factory reset of the stick.