30-12-2020 21:43
Hi. I’ve just subscribed thinking my Fire Cube would definitely have the app and yet it’s nowhere to be seen.
it’s also nowhere to be seen as an app on my Virgin box either.
I have an old Sony Bravia smart TV and that doesn’t have it either. I even went via the Fire Cube to the Internet, managed to log into my account and it wouldn’t let me view there either, but said I needed to download the app. Went to download the app and it said the app is ‘unavailable’!!
Can anyone help me get connected on my TV? I feel like I’m going mad here!!
08-04-2021 21:53
Have you not seen the pitiful response the provided to @Anonymous User back in February? They apparently actually Googled for an answer! 🙄
08-04-2021 21:59
Haha yeah just read that just now! Crazy!
Perhaps you might get a better response, could also complain with the “reply” if they give you the same one?!
08-04-2021 22:39
09-04-2021 8:03
@Anonymous User
Well I would send another complaint because Sky has nothing to do with NOW in terms of their business models are completely different.
14-05-2021 22:48
The new Now App is available to download on the Fire Cube. I can't find any news about it, but it's definitely available.
Source: me, I downloaded it today.
15-05-2021 8:42
@Anonymous User
Thanks for that. I suppose only to be expected but still disappointed after the long wait that it doesn't support pause/rewind. Having to keep running the flaky Now Stick in addition to the Cube (swallowing up another HDMI port) just for this is daft. 😠
15-05-2021 9:11
Slowly more devices have been added to support this. Recently and shockingly Apple TV got supported for the feature.
https://help.nowtv.com/article/now-features
You can pause and rewind the live TV channels for up to 30 minutes with any of the NOW devices below:
As I am patiently waiting for Sony Android TV and Amazon fire sticks to be the supported devices!
15-05-2021 9:26 - edited 15-05-2021 9:27
Apple is the only addition there. Now branded products have always supported pause/rewind.
The inclusion of the BT box is questionable as that only (allegedly) works if you pay BT for your Now subscription. If you subscribe direct to Now the function isn't available. I know because I've tried.
It's a shame Now don't care enough about their subscribers to actually participate in their own forum. If they did we'd maybe get a handle on why they can't/won't enable it on apps.
Although having said that, the implementation on their own products is about as basic as you can get & rather flaky. At least it is on the Stick.
15-05-2021 9:32
That’s why I explicitly mentioned the Apple TV box cause it was indeed the only new device supported of the feature.
It’s odd to think they have added Sony Android TV and a raft of Amazon devices to the supported NOW app, but not including the live pause feature.
What I have to say from a personal standpoint is that since Comcast’s takeover of Sky and NOW, things are moving along quicker than what they had previously. Still in the grand scheme of things slow compared to Disney+.
Would much rather have profiles for NOW over live pause. Either way both would be awesome.
15-05-2021 9:42
Yes, having "Continue Watching" populated with everyone's content is annoying. More so that there's no way to remove content you're no longer interested in.
Probably the price we pay for being Sky's poor relations!