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SandySD
Scholar

‎08-08-2022 11:48

Fast Forward on Demand

 I have a BT Youview Box which  I have the package which includes Now TV . For just over 2 weeks now we have not been able to fast forward on  demand .  The numbers on screen go up then we stop it and it just jumps back to where it was in the first place . Now TV chat and on Facebook have been no help at all . I noticed this has been  happening over the years so wondered if any people on here has had this problem and sorted it out  or did Now TV actually mend it . Thanks 

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2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎08-08-2022 11:52

@SandySD 

You need to speak directly with BT in relation to NOW issues where your billing is through BT directly.

https://help.nowtv.com/article/bt-support

FYI that I do not work for NOW, just a NOW customer trying to help
SandySD
Scholar

‎08-08-2022 12:24

In response to gavs82008's comment

 Hi ,thank you , Between BT and Now Tv no help so far . I just wish that these companies would chat to each other to work out the problems and sort it  instead of all us having to chase them up . 

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