19-11-2014 22:14
24-01-2015 13:56
Hi @Anonymous User ,
Thanks for getting in touch.
Can you please make sure the NOWTV App and the software is up to date on your TV.
Can you please also try unplugging the TV and plug it back in again and try reconnecting to your Wifi connection.
Please let us know how you get on.
Kind Regards,
Karl
NOW TV Team
03-02-2015 21:15 - edited 03-02-2015 21:16
Hello hello can anybody hear me?
I am sick of being ignored by now TV technical support when I ask an awkward question. All I want it support for a service I pay for. That should not be too much to ask for
I will restate my question:
Who wrote the NowTV app supplied on LG TVs, is it LG or NowTV?
I would like some answers to the questions in this thread.
• Roku Streaming Stick+ | S/W 8.1.0 | Now TV app v3.12.132 | Wifi (DHCP)
• Internet - Plusnet Fibre @ 36M
04-02-2015 10:27
Hi @herojan ,
I'm sorry we have not replied to your post.
The answer to your question is the NOW TV app for LG TV is written in house .
Sorry again for the delay.
Kind Regards,
Karl
NOW TV Team
04-02-2015 18:11
Thanks for uour reply and I apologise for being curt.
So any issues with the LG TV App would be resolved by the NowTV team.
Any ideas when the problems raised in this thread will be investigated.
• Roku Streaming Stick+ | S/W 8.1.0 | Now TV app v3.12.132 | Wifi (DHCP)
• Internet - Plusnet Fibre @ 36M
05-02-2015 12:05
Hi @herojan ,
Thanks for getting in touch with your posts.
We have raised this issue with the relevant Team and hope to have some updated news shortly.
I understand that this can be slightly frustrating when it comes to viewing the service on your preferred device, but rest assured, we are on the case!
In the meatime please check out this list all supported devices.
I hope that this helps,
Michael
NOW TV Team
28-02-2015 9:12
Has there been any progress on fixing this quality issue with the LG Novw TV app?
• Roku Streaming Stick+ | S/W 8.1.0 | Now TV app v3.12.132 | Wifi (DHCP)
• Internet - Plusnet Fibre @ 36M
30-03-2015 20:49 - edited 30-03-2015 20:51
A month later, any progress? If there has been then I guess I'm not one of those on the list.
This issues seems very similar to new threads raised (or bumped) in the last few weeks concerning picture quality.
• Roku Streaming Stick+ | S/W 8.1.0 | Now TV app v3.12.132 | Wifi (DHCP)
• Internet - Plusnet Fibre @ 36M
01-04-2015 14:38
Hi @herojan
Thanks for getting back to us, I can fully appreciate how annoying this is getting. We're hounding the Tech Team constantly and they assure us that a resolution is coming.
In the meantime could you please check that your Firmware is fully up to date and that the Router is reset before doing so. Also it may be worth seeing if you can connect to the Router via Cable rather than WiFi.
Let us know how you get on?
All the best,
Michael
NOW TV Team
01-04-2015 17:48
• Roku Streaming Stick+ | S/W 8.1.0 | Now TV app v3.12.132 | Wifi (DHCP)
• Internet - Plusnet Fibre @ 36M