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herojan
Regular 4

Re: Extremely poor picture quality

 

Another month goes by...any chance of an update of any sort or a hint of when we may see this resolution?

 

 


• Roku Streaming Stick+ | S/W 8.1.0 | Now TV app v3.12.132 | Wifi (DHCP)
• Internet - Plusnet Fibre @ 36M

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HMartin
First Poster

Re: Extremely poor picture quality

watching the Real match last night and the picture quality deteriorated progressively during the second half, the stream was down to 500, making the match unwatchable. Now TV must do something about this or it will lose customers. Turned over at the end of the match to catch the replay of Murray v Chardry and it was perfect, so why is it that we have to pay for inferior picture quality on the football!?

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Birgit-R
NOW TV Team (Retired)

Re: Extremely poor picture quality

Hi @herojan

 

Sorry about the delay.

 

We're still looking into this with LG team. We'll update you as soon as we have a resolution.

 

Birgit

NOW TV Team

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Birgit-R
NOW TV Team (Retired)

Re: Extremely poor picture quality

Hi @HMartin

 

Sorry about that 😞

 

I'll send you an email to discuss this further.

 

Birgit

NOW TV Team

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mklock
First Poster

Re: Extremely poor picture quality

Add another unhappy viewer to the list. Tried watching game of thrones live tonight and quality was awful at times on my lg 29 inch smart TV which is cabled to the router. Its not the whole way through but every so often. I have 100mb broadband and bit rates are fine when I check. Firmware and updates are all applied and other steps suggested in this thread have been taken. Any updates on the investigation with lg?
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Ferriman
Occasional Poster

Re: Extremely poor picture quality

Hello, wanted to second @mklock experience on last weeks game of thrones (GoT) catch up streaming quality issue. Watched on Thursday 14th May 15. We unfortunately restarted the TV and game of thrones about 5 times during that one episode, which isn't great when your hooked on GoT.

 

I'm on Sky fibre unlimited with a constant top download even at peak times. My TV is LG 49UB850V, all firmware and software up to date and wire connected.

 

I have on the whole experience a good service from NowTV since just before Christmas but clearly there's some bandwidth issues or coding at NowTVs end (maybe just high demand shows?). As the others have said here, I am able to play all of the following in HD content at the time of the quality issues. Blinkbox, BBC, Amazon Prime Instant, Netflix.

 

NowTV unfortunately is the only streaming app I'm having issues with. To be clear also, we don't watch any live TV on NowTV, it's all on demand/catch up. All previously stated support info such as resetting, updating etc has been done already.

 

Love my LG tv!

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SeeMoreDigital Champion 5
Champion 5

Re: Extremely poor picture quality


@mklock wrote:
Add another unhappy viewer to the list. Tried watching game of thrones live tonight and quality was awful at times on my lg 29 inch smart TV which is cabled to the router. Its not the whole way through but every so often. I have 100mb broadband and bit rates are fine when I check. Firmware and updates are all applied and other steps suggested in this thread have been taken. Any updates on the investigation with lg?

How odd...

 

I watched Game Of Thrones last night at around 23:00 (a couple of hours after the live transmission) on my bedroom LG TV and it played perfectly with no visual fluctuations in quality.

 

Sadly, the NowTV app did lock-up at the end though. So I had to re-boot my TV...

 

 

Cheers

 

• LG TV model: 32LN575V • LG TV software: 04.26.05 • LG TV post-processing options: Off • Now TV app version: 3.5.4 • ISP: Virgin Media 50Mbps • Network connection type: Wired • LG TV IP address: Fixed •


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


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herojan
Regular 4

Re: Extremely poor picture quality

 

My LG TV (42UB820V) updated from firmware 4.10.31 to 4.11.01 today, so I shall have to see if the NowTV app behaves any better.

 

 


• Roku Streaming Stick+ | S/W 8.1.0 | Now TV app v3.12.132 | Wifi (DHCP)
• Internet - Plusnet Fibre @ 36M

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SeeMoreDigital Champion 5
Champion 5

Re: Extremely poor picture quality

I'm aware there's been some 'logging-in' and 'logging-out' issues with NOW TV but personally I've never experienced any out-right 'jerky' issues!

 

What exactly do you mean?


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


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pethead65 Expert 5
Expert 5

Re: Extremely poor picture quality

@Matt83

 

I'm no expert on LG TVs, but have you got any picture enhancement settings enabled?   I have a 2010 "dumb" LG and have had problems with jerkiness from DVDs unless I have picture mode set to standard

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