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herojan
Regular 4

Re: Extremely poor picture quality and changing picture size

 

Hello hello can anybody hear me?

 

I am sick of being ignored by now TV technical support when I ask an awkward question. All I want it support for a service I pay for. That should not be too much to ask for

 

I will restate my question:

 

Who wrote the NowTV app supplied on LG TVs, is it LG or NowTV?

 

I would like some answers to the questions in this thread.

 

 


• Roku Streaming Stick+ | S/W 8.1.0 | Now TV app v3.12.132 | Wifi (DHCP)
• Internet - Plusnet Fibre @ 36M

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Community Manager
Community Manager

Re: Extremely poor picture quality and changing picture size

Hi @herojan , 

 

I'm sorry we have not replied to your post. 

 

The answer to your question is the NOW TV app for LG TV is written in house .

 

Sorry again for the delay. 

 

Kind Regards, 

 

Karl 

NOW TV Team

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herojan
Regular 4

Re: Extremely poor picture quality and changing picture size

 

Thanks for uour reply and I apologise for being curt.

 

So any issues with the LG TV App would be resolved by the NowTV team.

 

Any ideas when the problems raised in this thread will be investigated.

 

 


• Roku Streaming Stick+ | S/W 8.1.0 | Now TV app v3.12.132 | Wifi (DHCP)
• Internet - Plusnet Fibre @ 36M

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Michael-H
NOW TV Team (Retired)

Re: Extremely poor picture quality and changing picture size

Hi @herojan ,

 

Thanks for getting in touch with your posts.

 

We have raised this issue with the relevant Team and hope to have some updated news shortly.

 

I understand that this can be slightly frustrating when it comes to viewing the service on your preferred device, but rest assured, we are on the case!

 

In the meatime please check out this list all supported devices.

 

I hope that this helps,

 

Michael

NOW TV Team

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herojan
Regular 4

Re: Extremely poor picture quality and changing picture size

 

Has there been any progress on fixing this quality issue with the LG Novw TV app?

 

 


• Roku Streaming Stick+ | S/W 8.1.0 | Now TV app v3.12.132 | Wifi (DHCP)
• Internet - Plusnet Fibre @ 36M

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Community Manager
Community Manager

Re: Extremely poor picture quality and changing picture size

Hi @herojan ,

 

Thanks for posting.

 

I'm unaware of any news regarding this, but I will chase this up on Monday for those waiting.

 

Thanks

 

Simon

NOW TV Team

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herojan
Regular 4

Re: Extremely poor picture quality and changing picture size

 

A month later, any progress? If there has been then I guess I'm not one of those on the list.

 

This issues seems very similar to new threads raised (or bumped) in the last few weeks concerning picture quality.

 


• Roku Streaming Stick+ | S/W 8.1.0 | Now TV app v3.12.132 | Wifi (DHCP)
• Internet - Plusnet Fibre @ 36M

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Michael-H
NOW TV Team (Retired)

Re: Extremely poor picture quality and changing picture size

Hi @herojan 

 

Thanks for getting back to us, I can fully appreciate how annoying this is getting. We're hounding the Tech Team constantly and they assure us that a resolution is coming.

 

In the meantime could you please check that your Firmware is fully up to date and that the Router is reset before doing so. Also it may be worth seeing if you can connect to the Router via Cable rather than WiFi.

 

Let us know how you get on?

 

All the best,

 

Michael

NOW TV Team

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herojan
Regular 4

Re: Extremely poor picture quality

for the update michael. It's good to know that a resolution is on the way.

I've already tried your suggestions with no improvement.

• Roku Streaming Stick+ | S/W 8.1.0 | Now TV app v3.12.132 | Wifi (DHCP)
• Internet - Plusnet Fibre @ 36M

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matt_h
Contributor 1

Re: Extremely poor picture quality

Hi

Quality on my lg bp 440 lg blue ray now TV app has been awful recently during the evening. It keeps negotiating down to a very low bit rate 500-800. It always used to run at 3100. Other smart apps are fine up to 1080p and broadband download speed test typically average over 30mbps.

When will this be fixed?
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