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Azzakanazza
Contributor 3

Re: Extremely poor picture quality

The now tv app also keeps freezing and causing me to have to turn the tv off and on again! All in all a massively poor experience with now tv considering I have a latest tv and very reasonable broadband speed if it doesn't work for me how does it work for anyone!
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Azzakanazza
Contributor 3

Re: Extremely poor picture quality

I've put the app on my iPad and it plays fine through that so why does it not through the tv app?
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Azzakanazza
Contributor 3

Re: Extremely poor picture quality

Further to this I have installed the now tv app on my playstation to see if that would help me play through my tv but it doesn't the live content is still juddery! I have tried watching a film and they all work fine I really want to be able to watch the sports through my tv not have to be sat staring at my iPad any suggestions?
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NOW TV Team Stephen-L
NOW TV Team

Re: Extremely poor picture quality

Hi @Azzakanazza 

 

Sorry to hear you're still experiencing the problem. 

 

Could you please also click here and ensure that you've tried every step that's listed.

 

This may help with the buffering you're experiencing on the LG TV.

 

Additionally, please ensure you've updated your LG TV firmware to the latest version and checked for updates with the NOW TV app.

 

Thanks,

Steve

NOW TV Team 

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Azzakanazza
Contributor 3

Re: Extremely poor picture quality

I've done everything on that list and the tv is up to date how do you update the app on the tv?
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Community Manager
Community Manager

Re: Extremely poor picture quality

Hi @Azzakanazza ,

 

Thanks for posting.

 

To update the app please go to "Settings > Support > Update software" 

 

Thanks

 

Simon

NOW TV Team

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Azzakanazza
Contributor 3

Re: Extremely poor picture quality

Do you mean setting within the now tv app because there aren't any and if you mean on the tv the tv is fully updated
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Sanjeewa
First Poster

Re: Extremely poor picture quality

Hi,

It seems the problem is with the LG (42LB650V Smart 3D 42" LED TV ) Now TV app only.

 

I have  Roku box and its plugged into a 55" samasung TV and the quality is much much better than the LG. The Roku connects to router as wifi as well as LG. I thought the quality will even deteriorate on larger screens but Now TV app on Roku is doing remarkably well.

 

My broadband speed isn't that good 3.5Mbps and on LG Now TV when pused displays 3100 as quality. Roku box dont show any number when paused. Also i note the BBC iPlayer also streams fine HD quality on the LG TV even at my low bradband it doesnt judder, occasionally it buffers but not often.

 

So I can only think its something to do with the Now TV app on LG TV.

 

All my tests were done while no one else using my internet and only one device was streaming at a time.

Any thoughts please?

Thanks in advance 

Sanj

 

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tomwalters01
Occasional Poster

Re: Extremely poor picture quality

I am in the same situation. I've upgraded my lg tv to 49 inch smart 4k tv and ever since sky sports on now tv is unwatchable. I have fibre bband and all was fine with my older tv. Surely this is a problem with the tv
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pethead65 Expert 5
Expert 5

Re: Extremely poor picture quality

Hi @tomwalters01

Thanks for posting and welcome to the community. What bitrate are you getting according to your lg when watching NOW TV sports? As has been posted above, live TV is streamed in SD, not 720p.

Edit - you may well have already tried this, but if not, check out the earlier post from @Stephen-L
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