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Mentor

Re: Extremely poor picture quality

I used to get 3100 constant stream quality. Not anymore.
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Legend 5
Legend 5

Re: Extremely poor picture quality

I'm currently getting 2500 on those 'live' channels...

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •
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Mentor

Re: Extremely poor picture quality

Clearly a problem somewhere  not sure where though 

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Elite

Re: Extremely poor picture quality

I had a problem watching 'Christine' on demand earlier, with the Error Code 1 message, but otherwise a constant 3100.    Like @SeeMoreDigital, I'm also now getting the live Sky Movies channels at 2500.

 

 

Networking Spec - ISP: TalkTalk VDSL2 @ 76mbps | NOW TV Smart Box 4K wired connected, Chromecast 3rd Gen wired, Samsung Galaxy A50 (Android Pie), Fire Tablet (2018 edition), Dell PC with Windows 10 Home Edition using the Now TV Win 8.1/10 App.
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NOW TV Team (Retired)

Re: Extremely poor picture quality

Hi @salsoul

 

Thanks for letting us know. 

 

I have passed this on to our platform teams to figure out what has happened. As I too remember being able to stream 3100 on LG Smart TVs.

 

Birgit

NOW TV Team

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NOW TV Team (Retired)

Re: Extremely poor picture quality

Hi @BicBasher

 

Thanks for letting us know as mentioned by @Birgit-R this has been passed onto our team and we'll be in touch.

 

Cheers

Ranj

NOW TV Team

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Elite

Re: Extremely poor picture quality

@Ranj-S

 

I'm sure when I first got Now TV in 2014, I'm sure the live Sky Movies streams were 3100 with at least one even higher at 3450?   Then it dropped to 1700 for most of this year with 2500 since the weekend.

 

Catch-up has always been 3100.

Networking Spec - ISP: TalkTalk VDSL2 @ 76mbps | NOW TV Smart Box 4K wired connected, Chromecast 3rd Gen wired, Samsung Galaxy A50 (Android Pie), Fire Tablet (2018 edition), Dell PC with Windows 10 Home Edition using the Now TV Win 8.1/10 App.
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NOW TV Team (Retired)

Re: Extremely poor picture quality

Hi @BicBasher and @salsoul

 

Sorry about the delayed reply.

 

According to our tech team, the Live stream for Movies and Entertainment is 2500 (max) on LG TV app. 

 

 

Birgit

NOW TV Team

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Advocate

Re: Extremely poor picture quality

I don't have an LG TV but I do have an LG BlueRay player!  Stream quality 284 comes up every time I watch Sky Sports.  iPlayer, Amazon Prime etc are all perfect.  I have just done an update on the player - but no difference.  I have set the resolution to both Auto and 720 - no difference.  I have 60Gb download so that can't be an issue.  Help please?

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Legend 5
Legend 5

Re: Extremely poor picture quality


@colebrookguy wrote:

I don't have an LG TV but I do have an LG BlueRay player!  Stream quality 284 comes up every time I watch Sky Sports.  iPlayer, Amazon Prime etc are all perfect.  I have just done an update on the player - but no difference.  I have set the resolution to both Auto and 720 - no difference.  I have 60Gb download so that can't be an issue.  Help please?


It would seem you're not alone, as other LG Blu-ray player users have posted the same issue within this: Streaming at just 284 on Lg BD350 and 550 topic!

 

In the interest in collecting information: -

  • What's your LG Blu-ray players 'model number' and 'Software Version'?
  • What's your NOW TV 'app' version?

 

Cheers

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •