19-11-2014 22:14
29-12-2014 10:43 - edited 29-12-2014 10:44
Hi @Anonymous User
Thanks for your post. At those sort of bitrates I'm not surprised Captain America looked like watching an old 70s video. As you're no doubt aware, NOW TV uses adaptive bitrates so it reduces the quality of the picture according to bitrate to prevent buffering and basically gives you the best picture quality it can.
This would therefore suggest a problem with the router (though you've rebooted it so that could rule that out), the connection between the TV & the router - is it wired or wi-fi (wired is definitely the preferred option), the app, or the TV firmware. I'm sure there are other factors!
If you've not already done the following I would suggest:
Anything I might have missed is covered in this post from @Anonymous User
Hope this helps.
31-12-2014 12:13
Hi pethead65,
Many thanks for your thorough and informative reply.
Mine is a wireless connection and I would have suspected family over with their tablets and phones etc except that the drop in quality started before they arrived. It carried on for about another day but without doing anything I was able to watch Ride Along in decent quality and without breaks (Pity the film was not that good!)
I will double check my speed if it happens again but all other devices worked fine with a good wireless signal.
Many thanks again and I will keep your recommendation for steps to take for future reference.
Happy New Year,
miketee
31-12-2014 12:43
@Anonymous User
You're welcome.
05-01-2015 21:33
I read this thread with interest. I've just brought a 42UB820V and have the same kind of issue, but nowhere near as bad as the others.
I've been watching season 5 of Bones (I dont think this is a Bones issue), and 2 or 3 times per episode the streaming rate will drop from 3100 to 300 for a minute or two and then recover. This problem occurs when I use a wired or wireless connection, and it does not happen when I use my NowTv box to view the episode.I have a 14MB internet connection.
Surely this rules out my network or internet connection from the equation?
I watched HD content from the BBC iplayer and a HD movie from Blinkbox on the TV with no issues.
• Roku Streaming Stick+ | S/W 8.1.0 | Now TV app v3.12.132 | Wifi (DHCP)
• Internet - Plusnet Fibre @ 36M
01-06-2018 11:24
Ahh that basically explains the poor quality.. so the playoff finals I watched last week were all in Standard Definition. I wish I had known this beforehand. I have anew LG 55" Oled and 76mb bradband speed hardwired into the TV directly.
Seems like I will go to the pub to watch important Sky matches from now on. I guess you live and learn.
07-05-2019 21:08
Sony Bravia TV 60Mbps tested, wired network. Terrible picture quality for Game of a Thrones. Bah!
24-10-2015 10:19
trying out a 3 month entertainment pass but not happy with the picture quality, the image looks like it has a blur filter applied so it used less bandwidth to stream. Netflix and Amazon picture quality is way better. Come on Sky sort it out. Nowtv on my 65" isnt an enjoyable watch at all.
24-10-2015 10:51
@Anonymous User wrote:trying out a 3 month entertainment pass but not happy with the picture quality, the image looks like it has a blur filter applied so it used less bandwidth to stream. Netflix and Amazon picture quality is way better. Come on Sky sort it out. Nowtv on my 65" isnt an enjoyable watch at all.
Really... Out of interest what channels and more importantly 'programmes' are you watching?
That being said, unless Netflix and Amazon offer the exact same content as NOW TV, it's not possible to compare the image quality of each service!
24-10-2015 11:43
i was watching Family guy on fox last night, pq was dire compared to apple tv
24-10-2015 12:59
sky1 pq is leaps ahead of Fox