19-11-2014 22:14
09-04-2016 12:09
Thanks Scholar 5,
My Blu-Ray model is BP350. The software Main version is: BD.23958.50908.C and the Servo version is: H161M2M0440. I am not sure if I have the correct info for NOW App version but does 3.8 sound right?
Thanks
Guy
12-04-2016 17:52
Hello forum moderating team,
Given that Colebrookguy's issue is not related to an LG television but to an LG Blu-ray player, to avoid confusion how about moving his posts and subsequent replies into this existing: Streaming at just 284 on Lg BD350 and 550 topic?
Cheers
11-04-2016 19:49
Hi @Anonymous User
Thanks for getting in touch with us. I'm sorry to hear you're experiencing low quality.
Are you able to supply the information that @SeeMoreDigital has suggested?
On top of this, have you tried resetting your router?
Please do let us know that info.
Thanks 🙂
Rob
NOW TV Team
12-04-2016 6:45
12-04-2016 8:07
@Anonymous User wrote:
Yes Rob - I have supplied all the info requested - I have also reset my Router (BT HUB5) at 65+ Mb and also reset the LG BluRay player through which I am trying to watch Sky Sports!Regards,Guy Coleman
@Anonymous User
Have you got the smart setup feature on your BT Homehub Router disabled ?
Through my experience using a BT Homehub Router, I find that my connected internet devices works a lot better when the Router is set to disabled mode.
To check and disable the smart feature on your Router, read my link page below.
27-12-2014 10:23
27-12-2014 14:19 - edited 27-12-2014 14:25
27-12-2014 15:04
27-12-2014 20:30
Hi @Anonymous User
Thanks for getting back to me. That's a perfectly good bitrate you're getting & it is more than well sufficient to produce a perfect SD picture and perfectly sufficient for 720p resolution picture, if you watch NOW TV catch up content on your lg.
It rules out that it's not a capacity problem at NOW TV's end, or anything to do with a problem at your end with the stream getting to your TV. I realise this doesn't solve the problem, but at least it rules out several factors for you. I hope this is of some help.
28-12-2014 12:37
Hi,
I too am getting very poor picture quality, streaming at 300, 500 and 800 most of the time. I watched Captain America last night with a quality akin to the old videos in the 70's and the picture freezing every so often. All the Christmas viewing with family wanting to watch has been spoilt to a large degree. TV is an LG LA740V.
Nothing has changed this end and internet speeds are fine at over 9 Mbps. I've rebooted the router etc etc but this problem remains since the evening of 23rd Dec (It was fine in the afternoon). Iplayer is also fine.
I hope something can be sorted,
Mike Thomas