30-12-2015 13:35
03-03-2016 15:59
Hi @Anonymous User
If you're currently in Germany and trying to use our service, it won't work. If your LG TV is in the UK and you're getting this error, I would recommend to turn off your router for about 5 minutes and try again. After that, you may need to contact your ISP to get your location checked.
Birgit
NOW TV Team
04-03-2016 8:49
Hi Birgit,
It would be great if you would take the effort to read my previous reply before giving advice which I have already tried.
Thanks anyway
04-03-2016 12:34
Thanks for your reply @Anonymous User
Did you contact your ISP to get this looked into? If your location is saying something other than UK, we won't be able to fix this on our end.
Birgit
NOW TV Team
28-07-2020 11:12
@Anonymous User Why do NowTV reps keep saying it is our connection problem when all other apps work.!.
28-07-2020 11:11
I am having the same issue with my Samsung. Have un plugged both tv and router and no luck. All other apps (incl Netflix, you tube) work fine... what is the problem with Now TV??? @Karl-F
03-11-2021 14:45
I am getting the same error.
Getting this on the NowTv App from my LG TV, as well as Laptop and Mobile.
Unable to see the Live Streaming of Sky Sports.
What's the point of paying for a subscription when we cannot view Live sporting events
03-11-2021 14:53
Just had the same problem with MainEvent. Tried several times including switching off tv, finally managed to get the cricket on Sport Cricket channel - ??Overload of Main Event I would have thought particularly as it is India with huge support??? Never had the problem before!!
11-11-2021 12:11 - edited 11-11-2021 12:12
I keep getting this error intermittently
It mainly occurs when I try and watch something from the TV GUiDE where as VoD works ok
I am using a Sony KD-55XH92 Android TV (running latest firmware & apps)
Tried restarting the TV and then clearing the NOW app cache but that doesn't help.
Only way to fix is to clear NOW app data which means I have to login again.
Also, it'd be nice if they made the NOW login easier and quicker (look at how BBC iPlayer works, you only have to enter a code using your phone to authenticate rather than having to put entire username and password in on the TV).
16-05-2016 16:39
17-05-2016 15:09
Hi @Anonymous User
That error code usually relates to your Internet speed not being fast enough.
If you can try and reset of your router and then try it again.
Thanks
Andy