02-04-2017 9:06
The NOW TV app won't start on my 2016 Samsung UE55KS7000 TV and just shows a black screen showing white text saying something is wrong and to try again in a couple of minutes - error code ctv-000.
The app worked a couple of days ago
I have tried rebooting the TV
All software is up to date
Wired internet connection
All other apps are working fine.
Only advice from NOW TV Tech Support was to unplug all the cables and then plug them in again. That hasn't worked.
Any ideas gratefully accepted. Thanks
30-08-2017 14:03
30-08-2017 14:31
@Anonymous User wrote:
Don't have any of these,it's Samsung tv. Been working till yesterday.
Thanks for the confirmation @Anonymous User,
Your new topic has been moved out of the 'NOW TV Box (white)' sub-section and merged into this existing topic within the forums dedicated 'Samsung TV' sub-section, which is about the same subject...
Cheers
15-11-2017 13:36
I keep seeing the same error too.
Some months ago I purchased a Samsung Series 8/49KS8000T 49inch TV. For many months the NowTV app worked without issue. For many weeks now, each time I launch the application I am presented with an error code:
19-02-2018 17:11
17-04-2018 19:10
20-04-2018 22:29
What have people done that's worked? Have tried unplugging and restarting the router, restarting the telly and other aps. Still getting the error message. I can't delete and reinstall the app as it's counted as a 'core app' that can't be deleted