I bought an LG CX 65 a few months ago and I had trouble with NOW TV pre installed. It kept freezing. Length of time varied and there was no pattern to when it happened. My connection to the internet is via wire, I have tried wireless as well. There is no problem with, Apple+ Netflix, Amazon, iPlayer etc. I thought the update the other day would solve the problem. It did not. I am watching Game of Thrones, and at the height of the Battle of the ######, I am all fired up and…..It's beyond annoying.
I contacted LG customer service and they told me to uninstall and reinstall, which I did. This improved the stopping for a few days, and then yesterday, it started stopping again. It has to be something to do with the app and NOW.TV
I have a photo of the error code. Can't see how to insert/edit image from the camera image above.
Can you tell me what to do please?
Solved! Go to Solution.
Hi @Anonymous User
This seems to be a common error code across many devices.
If unplugging the power to the television for about 2 minutes or a full factory reset on the television doesn't make any a difference.
Then somebody with an LG Smart TV with the PL-0 error message had success by doing this on their television settings.
Unfortunately i don't own an LG Smart television to offer you any further help.
Apart from type maybe something like "PL-0 error code" in the Community search box and plough through the various threads with this problem (just be aware there are a few).
So when I had an LG TV as my main living room TV often I found that the NOW app was unreliable.
What I ended up doing was setting the TV back to factory settings, which sorted out the issue for a few months.
Certainly not ideal, but it worked for me before switching to Sony.
Just to update, I posted the below elseware.
Thank you very much, it worked. Well for two days and various programs. Lost the picture lag as well. For someone with no tech knowledge at all, there are a couple more steps, but that might be different on each model. For the LG 65 CX:-
Untick Automatic Location
Scroll down to the very bottom
Tick Other No Country
Agree User Agreement
Thank you again.
scenario 1 - my house
VM 350 (Speedtests regularly at 250+ low latency, jitter and no packet loss)
Nowtv app on Apple TV 4K (not the one released this week)
ATV is hardwired to router
Scenario 2 - partners parent
VM 100mbit (connection quality stats the same as above)
Nowtv app on Samsung smart tv connected via 5ghz WiFi - Speedtest on tv maxes out connection, no packet loss/low jitter and latency
in both cases it started around the same time