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Anonymous User
Not applicable

Entertainemnt/Movie channels not working

Hi. Since my roku box last updated we have been unable to watch any entertainment or movie channels. We still get freeview but that's it. Raised the issue with now tv and was advised to buy another box(which I have done) and it still doesn't work. Any ideas on how to fix this as it has been 2 weeks.
12 REPLIES 12
schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

Have you tried going into the box menu settings and change the Display from 1080p to 720p.

 

If that doesn't work, maybe try a factory reset on the box.

 

https://help.nowtv.com/article/hard-factory-reset-now-tv-box-stick

 

What is the make and model of your TV and have you got a second TV in the house (just to test and see if the box works on a different TV) ?

 

 

Anonymous User
Not applicable
ive done all that, sadly i dont have a spare tv yet, ill try it again .. my
tv is samsung,

schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

What's the model number of the Samsung TV ?

 

Also are you plugging the nowtv box directly into the HDMI port on your TV and not passing the box through some sort of external HDMI Hub or switcher ?