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MartinHadfield
Advocate

Dramas been debited but not authorised by me

I’ve been debited £5 on my credit card for dramas and it has not been done by me and there is no one else living at my house 

1 REPLY 1
gavs82008
Legend 5
Legend 5

@MartinHadfield 

You've been charged for what?

NOW offers TV memberships called; Entertainment £9.99, Cinema £9.99, Sports Day £11.99 and month £33.99, Hayu £4.99 and boost £5.

Can you confirm exactly what was charged?

You should really put a payment PIN on your account, that way nothing can be charged without your say so.
https://help.nowtv.com/article/change-pin-settings

Also you should speak with live chat to request ALL devices to be logged out, change your password and then you can request a refund. Just make sure to click "chat online" within the green box, don't hit "get help quicker" that is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help