Does Now TV Support HD?

[Anonymous User]

Hello - 

I am looking to purchase both Now TV with their Entertainment pass and their Now TV broadband.

But I can't find any information around whether HD is supported or not?

I'll be watching Now TV via my Apple TV or I may buy the Now TV box. 

Thanks,

Adam

[schnapps]

Hi @Anonymous User 

The maximum streaming quality on NowTV is currently set at 720p.

There is rumours that NowTV  might be bumping up the PQ to 1080p but there is no official line yet from NowTV when or if this will happen.

https://help.nowtv.com/article/what-is-highest-streaming-quality-for-my-device

[Anonymous User]

Thanks!

[jetbootjack]

I'm getting 1080P on my NowTV stick - I was offered a Now TV Boost when I renewed my pass, which says it is full HD...

sTeVE

[gavs82008]

@jetbootjack 

All Now TV devices are capable of 1080p for Netflix and other apps. However Now TV passes are merely 720p 25fps.

Can you explain what you meant by boost? 

I have the Entertainment and Movies passes that I got in last years Black Friday sale for 12 months, not willing to test this renewal theory as much as I want to believe you.

Given Now TV is owned by Sky they’d be eager to get as many subscribers with this boost as possible so there would be an option in your passes section.

[jetbootjack]

[gavs82008]

@jetbootjack 

Thanks for that.

Now I’m officially annoyed that it’s not just an add on option in your passes. 

Were you on any Cinema or Entertainment deals when you did this?

[nickmorc]

Just renewed my pass and didnt offer any type of HD Boost ????

[jetbootjack]

Nope - just been away from the service for a while and decided to get a pass for the summer hols - was offered a free trial of Entertainment and then below that the boost appeared so I took it - no idea how or why.

Played some material and the PQ is definitely not 720P...

sTeVE

[jetbootjack]

Remember despite being at Apple TV user for moist of my NowTV consumption - I am using a NowTV Stick at the moment (the UI, Watchlist and ability to pause live streams has made me switch platforms) - so this is seen on a NowTV Stick, not Apple TV.

sTeVE

[gavs82008]

@jetbootjack 

Have just got off with the chat. It is something that is being worked on, which we knew about and is still being developed. That could explain the picture quality?

It is an auto generated process, so you’ve just got lucky to have that pass. Even if your saying it’s not 1080p when watching. 

Apparently it is coming soon to all users.......soon could be 2 hours/2 days/2 months/2 years!

Better to know it’s almost released than not at all.

[Anonymous User]

@gavs82008 @jetbootjack @schnapps 

I'm intrigued!!! Certainly something we all knew was being worked on. Going by the option available to at least some people here's hoping we're finally beginning to see progress being made with 1080p streaming 😀

EDIT

I just went onto the My Passes & Vouchers page but I'm getting a red banner displaying

We're having trouble displaying your Passes. Please wait a moment and try again.

[gavs82008]

@Anonymous User 

Your edit re My Passes & Vouchers page is very interesting on what was discussed on the online chat. I was informed that my feedback would be sent over and my account would be updated soon with the Boost Pass as an option to purchase.

Perhaps a full launch is sooner than we thought? 

Again saying soon is like being asked how long is a piece of string!

[gavs82008]

@Anonymous User 

Literally just got the same error message on my passes page also. 

Seems very coincidental considering the online chat I had.

Each time I open up the Passes & Vouchers page it takes ages before displaying the error. Very interesting to say the least!

[Anonymous User]

@gavs82008 

I'm getting a warm tingle this morning

[Thom77]

@gavs82008 @jetbootjack @Anonymous User 

Certainly very interesting to see that we are starting to get some movement on this 1080p thing...... and a £3 a month charge will not be too bad and worth some serious consideration once the option does go wider through the customer base.

@Anonymous User   I did the same as you, went and checked my Passes...... it was working, but I wasn't getting any option to boost picture quality, yet!!

Again, an interesting update, lets just hope it does go wider soon.

[Anonymous User]

@Thom77£3 a month for Full HD would be a sweet deal and absolutely worth considering. Fingers crossed this appears soon.

[gavs82008]

@Thom77 @Anonymous User 

Only once I have managed to see my Passes & Vouchers page which isn’t give me a Boost Pass option, although I have tried probably at least 10 times and apart from that once every time I get the error and red banner.

Very difficult not to get excited on the prospect of the 1080p and surround sound finally coming, let’s hope it’s 50fps on the 1080p as well!

[Thom77]

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@gavs82008 wrote:

@Thom77 @Anonymous User 

Only once I have managed to see my Passes & Vouchers page which isn’t give me a Boost Pass option, although I have tried probably at least 10 times and apart from that once every time I get the error and red banner.

Very difficult not to get excited on the prospect of the 1080p and surround sound finally coming, let’s hope it’s 50fps on the 1080p as well!

---

@gavs82008 

50fps would be the icing on the cake.......... if that doesn't come, then Sport will still be a no-no for me, but at least my Entertainment will look better!!!!!!!!

[gavs82008]

@Thom77 

BT sport supply their channels as standard 1080p and 50fps via the big screen app on my Samsung.

I would be shocked if Now TV didn’t follow suit. Like everyone complains about the sports on Now TV it’s down to poor frame rate. Whereas I only pay £10 a month thanks to my EE Max Plan and I get 1080p and 50fps at no extra cost. Absolute steal as far as I’m concerned. 

[Anonymous User]

@gavs82008 @Thom77 

50fps would still be a must for me as upping the resolution to 1080p is only half the battle. I can't quibble over the current picture quality, except of course on sports coverage, but I'm on record as saying I'd be willing to forgo full HD to get 50fps. Of course, 1080p/50fps would be the icing on the cake and the cherry on top 😀

When full HD was first mooted I think the idea was that your 'Full HD' sub would be one price (£3?) across each of your passes, so one HD sub covers all.