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Daniella3
Advocate

Device not playing

Have my Samsung tv listed as one of my devices however it’s not allowing me to play anything.. Just says that device limit it reached.. yet its listed there on my devices....
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3 Replies
schnapps
Legend 5
Legend 5

Re: Device not playing

Hi @Daniella3

 

Have a read of this linked thread below, where if you have reached your device limit and you can't remove the Samsung TV with the old App under My Account > Manage Devices due to that you have already used your one device swap this calendar month, then you will need to contact live chat.

 

https://community.nowtv.com/t5/Samsung-TV/Updated-Samsung-NOWTV-App-is-a-new-device/m-p/466841#M1007

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Cliffinkent
Advocate

Re: Device not playing

I've exactly the same problem. The TV is listed as a registered device, I have watch Now TV on the device, but now I get  "Could not register the device. Maximum allowed registered devices exceeded"

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Cliffinkent
Advocate

Re: Device not playing

That's a different scenario unfortunatly. That poster had 2 versions of the app on the TV. We've just the 1. Doesn't apply. 

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