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Advocate

Device management nightmare

I like nowtv, it is a good thing, but recently it's been a real struggle to use.

 

I've been unable to login to the website using a PC, either of 2 macs, or my phone for a few days.

Finally I managed to login using 'incognito' mode on one of the macs to effectively remove all cookies.

 

The reason I wanted to login was a total mess in device management.

 

One of my TVs does not show up as a device, yet works.

A roku box I stopped using ages ago shows up as 3 devices. I've removed them all.

My official nowtv box refuses to show the homepage, despite being removed from the device list, factory-reset and re-added. It does not show up as a device in the list of devices.

 

Now the device page says I must wait to add/remove devices until 1st august, despite only having 2 devices registered.

 

Help. Is there some way to get the device list 'swap' limit reset? I've bought a month sport pass, and now half the house won't show the product I've paid for.

 

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Expert 3

Re: Device management nightmare

@toastboy try live chat tomorrow as it's closed now. Ask them to reset your device swaps.

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Expert 3

Re: Device management nightmare

@toastboy try live chat tomorrow as it's closed now. Ask them to reset your device swaps.

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Advocate

Re: Device management nightmare

Got hold of live chat and they were super helpful. Got 1 box working, just one more to go.

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Newbie

Re: Device management nightmare

NowTV is rubbish. I only have 2 devices and I get that message every time I move from one room to another. I paid for a 3 month sport package and got to use 2 weeks of it. Stay away from NowTV.

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