Constantly dropping picture quality

[Anonymous User]

Seems it's the roku box so what's the fix as they can't exspect the majourity of users to buy a new device.

Must be an update to address this?

I'm more interested in what caused it, as personally everything worked fine until a week ago, and no new update released in last few weeks. Possibly the release of the new (stick) device required a change on nowtv inferstructre or something?

[Anonymous User]

Exactly the same issue here...

In the last couple of weeks I've noticed a significant drop in picture quality so much so that it's at times completely unwatchable.

Something has clearly happened recently because it's been great for the previous 6 months or so that I've had the NowTV box (black)

I use a wired connection on a 200mbps Virgin Media fibre connection so it's not my internet speed.

Please sort this urgently - I didn't pay for a year subscription up front to experience this poor quality !

[Anonymous User]

Having the exact same issue. Fine for a few days now unwatchable goes from HD to SD & back again in a few seconds. Unless someone from NowTv fixes this I will cancel my sub its really that simple. Netflix & Amazon Prime Video work perfectly on the same Roku device!

[Anonymous User]

I am also having stream quality problems. Normally at 4000 on an LG tv but can drop to 90.

[Anonymous User]

I no longer have this problem. Found out it was the actual box. Changed it and have had no problems since. My only gripe now is only being able to watch Now tv on 2 TV's at a time.

[Anonymous User]

So did you replace the box like for like, or a different model box altogether?

[Anonymous User]

At first I swapped it with the same one from my son's room. But have put a new one in. This one has the Ethernet connection on the back. Don't use the Ethernet cable though. Usr wi fi.

[Anonymous User]

Totally agree with the above posters,

We get our Internet with IdNet and have a connection of 50mbs down, 7mbs up. iPlayer, ITV Hub, 4OD, Amazon, Netflix, Youtube all work fine at top quality, however NowTV through the NowTV box on both ethernet and Wifi is poor and pixelated.

I totally agree that this points either to a software problem with the NowTV App, Hardware problem with the NowTV box or infrastructure problem with NowTV themselves.

On another note, our NowTV box while has adequate airflow seems to be running awfully hot.

[Anonymous User]

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@Anonymous Userwrote:
Seems it's the roku box so what's the fix as they can't exspect the majourity of users to buy a new device.

Must be an update to address this?

I'm more interested in what caused it, as personally everything worked fine until a week ago, and no new update released in last few weeks. Possibly the release of the new (stick) device required a change on nowtv inferstructre or something?

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It actually wouldn't suprise me if this was NowTV's way of getting people to by a new box...

[Anonymous User]

OK, just wondering if it's a brand new Roku 3 if it might have more up to date firmware thus not showing the same problem older boxes are.  Just a thought!