Yup. My (brand new) black box started off well and worked for a fortnight. Now films dip in and out of watchable quality. The explainer captions in films are unreadable.
Tried all the suggested solutions - outlined in the 'accepted solution' at the top of this post. All ballcocks.
Particularly dislike the user being blamed for the poor service. We are not idiots, so don't treat us as such.
If you are seriously suggesting WiFi is a bad idea, don't offer it as a viable alternative to hard-wiring.
Absolutely rubbish service.
[quote] My (brand new) black box started off well and worked for a fortnight. Now films dip in and out of watchable quality. The explainer captions in films are unreadable.[/quote]
Hope you got a good discount on the black box, as they have been discontinued for a few months now.
There are a few things you can try, such as a speedtest app on your box, log into your manin account on a pc/tablet etc, and add channel code SPEEDTEST you will then have a speedtest channel/app on your main menu try that and see what it says.
you could also try an ethernet connection - if you have one of the now discontinued boxes that feature ethernet, the new devices do not have ethernet.
shortcut to the add channel/app is here https://my.roku.com/account/add/ log in with the same username/password you used to set up and enter code SPEEDTEST
Depending on your ISP, you do know that they sometimes drop your download speed to see if you make a complaint about it, and to see if they can get away with it. Once you complain, lo and behold, your speed is put back to what you signed up for.
You see, they don't tell you when they're doing it, they just do it to see if you notice, and if you don't they probably reallocate the "liberated" resource elsewhere on their network.
Be vigilant and do not wholly trust any company.
For those who can't try a wired connection, I can and it makes no difference. Switched mid-way through a movie as the quality dropped so badly, seemed ok for a few minutes, then it dropped again.
Started seeing this on the Roku Streaming Stick + the last couple of weeks. Got so pixellated watching a film tonight it was unwatchable.
It is the NOWTV App on the roku because
a) Netflix was fine
b) Amazon was fine
c) more importantly I comtinued to watch the film on by using NowTV on the chromecast and the picture was perfect.
So, it is not the internet connection as it works perfectly using a different App to watch NowTV. They need to get the App sorted though as this is not good service.
As an aside, if anyone from NowTV is reading this, the issues started the same day the Roku updated to the latest software version (March 5th) for me - was fine before then. A second box was fine also until it updated to save version of Roku software - the NowTV App has not updated since December I believe.