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LW92
First Poster

Re: Constantly dropping picture quality

Hi,

having the same problems, doesn't matter how long I let buffer the picture quality switches between HD and fuzzy. 

 

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UncleZen
Occasional Poster

Re: Constantly dropping picture quality

Yet another  annoyed customer to add to this thread.

I only watch the F1 using a sky sports day pass via the small black roku nowTV box, but Sundays French GP was almost unwatchable, mostly blocky then hd, then blocky. Exaclty the same as others have described.

Its obvious to me that NowTV have a service issues or a technical issue with their platform, that they need to cough up to.

My internet speed is just fine by the way so they cant use that as an excuse.

UncleZen
Occasional Poster

Re: Constantly dropping picture quality

I had a web chat with support. I thought it would be a pointless excersise and it was.

They, as expected, told me that my internet connection was slow. If thats the case how come other HD streaming apps such as iplayer and itvhub work perfectly?. The support guy even tried to tell me he knew exaclty what my internet speed was. What he was quoting me was the speed that the stream was coming to me as measured by their system. Thats just a measurement of throughput, not my internet speed (I dont think he knew the difference).

I measure my internet speed regularly and thinkbroadband capture the results for me, today its 12mbs down (adsl) so not too shabby.

The next time I use now tv I will do the following:

1. change the password on my wifi, so no connected devices can use it

2. measure download speed (using a hard wired computer)

3. reconfigure nowtv box for new password

4. watch the Grand Prix

5. measure download speed after

6. revert the password

present the evidence if its still blocky and blurry.

It'll probably be a pointless excercise. But its worth a try.

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Quality
First Poster

Re: Constantly dropping picture quality

I have watched NowTV online for two weekends in a row.  The first weekend was fine and the quality of the picture was quite good, with only a few freezes and picture quality issues, however this morning was shocking. I counted on average the screen froze every 10 seconds and around 90% of the game the picture quality was so bad that I could not see the players.  I just wasted my money on this very poor service.  Never again.


@pethead65 wrote:

Hi @Dumblepatch

 

Thanks for your post and welcome to the forum.  Like most providers, NOW TV uses adaptive bitrates, this can't be overidden and aims to give you the best quality picture your connection can support.  If you're experiencing fluctuations in quality, a wired connection to your box is always preferable to wireless. 


 

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zonazer
Occasional Poster

Re: Constantly dropping picture quality

sky sport channels (all) and entertainment channels are very poor pixilated qualitly. one minute it's fine the next its unwatchable. it doesn't matter wheather it'a a wired or wireless connection. Now Tv have some serious picture quality problems at present and need to sort it out their end. my entertainment pass has just run out. I will not be renewing until this problem has been sorted out as it's a waste of a pass at present. my sports pass runs out on 2nd september. I will not be renewing this one either if the picture quality does not improve. it's been going on for a few days now.

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MockingJay
Contributor 1

Re: Constantly dropping picture quality

"My connection is one of the fastest fibre connections available. Yet im having issues with streaming on NowTV but i have no problems streaming BBC iPlayer live channels, which are also 720p and Netflix which is 1080p.

But NowTV drops in rates and sometimes cuts off entirely. And i can tell you why: Its nothing to do with poor connection, it has everything to do with the poor server capacity Sky has and something they still haven't increased! 

 Oh and i hardwire my box to my router, makes no difference."

 

Ditto. I have 50mb max typical 28-35mb and I'm the only person online at the moment, but the Forest v Birmingham game looks like I'm watching through a rainstorm on a car windscreen.

 

NOW TV Entertainment and Movies working just fine, but all sports channels are abysmal, and not cheap.

Not a happy lagomorph.

 

MockingJay
Contributor 1

Re: Constantly dropping picture quality

...After about an hour, we are back to normal.

Maybe my moaning was something to do with it, but this is a regular if not frequent occurance with the Sports content alone, not the films or entertainment, and don't tell me there was unprecedented demand to watch a middle of the table EFL match.

 

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VicDada
First Poster

Re: Constantly dropping picture quality

Exactly the same issue - trying to watch Forest v Birmingham game; like someone else on here just said, looks like I'm watching through a rainstorm on a car windscreen. Appalling. Sort it out, NOW - won't be using you again at this rate.

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glawrie
First Poster

Re: Constantly dropping picture quality

It is happening on my system this weekend.

Accessing via Roku Streaming Stick+ and it is working flawlessly for Netflix, Prime Video, BBC etc and also NowTV entertainment.  But since about 6pm yesterday all sky sports channels are absurdly pixelated to the point where you cannot make out what the image is.

Access to internet via a commercial grade (80Mbps) connection.

This looks a lot like a problem supporting demand at Sky's end. 

First time I've tried to contact Now TV about a technical issue - and disappointed to find that the support is so awful.

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toprag
First Poster

Re: Constantly dropping picture quality

Had the same issue yesterday as everyone else, using PC app, only 2 days into 14 day trial period, wif here is excellent, tried both the BT fibre family and Virgin Media fibre work connection. What has worked for me today, which I admit may be temporary and due to non-peak, I guess time will tell, was using the iPad app and casting to the TV via a Chromecast, at the moment I can only assume that the Chromecast was regulating the stream in my favour as there was no blurry moments at all, whether that is nonsense who knows, it worked

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