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Hi @Anonymous User
Thanks for your post and welcome to the forum. Like most providers, NOW TV uses adaptive bitrates, this can't be overidden and aims to give you the best quality picture your connection can support. If you're experiencing fluctuations in quality, a wired connection to your box is always preferable to wireless.
I have the same problem, only been happening for the past month. poor picture quality going pixelated and constant buffering. Like I say only recently no problems before and now its unwatchable 😞
I've just posted on this, but feel compelled to post some more. I'm watching the Sky sports French GP coverage on an LG OLED 65B8PLA that's 6 months old. I'm watching via NOW TV on an apple TV box. Picture quality is stonking.
I've just installed the NOW TV app on my LG....picture is terrible quality, and every now and again it gets worse and very pixellated. So I made a wired connection between tv and router (apple TV is just wireless), absolutely no change. Apple tv feed remains pin sharp all the time, LG TV app never gets close to the apple tv quality, and pixellates often. It's not the network, it's not the TV. It's got to be the LG TV NOW TV app. Feel free to grill me further if you like :))
Hi @Anonymous User,
Thanks for posting.
Have a look over this thread for some useful tips form Andy.
It might be worth monitoring your Internet speed using speedtest.net when you see the quality drop as the picture will adapt depending on your Internet speed.
You can also try these steps to help stabilize the connection to the router that could also be causing an issue.
Currently using Now TV app that came pre-installed on brand new 4K Samsung smart TV. Previous to that we used the black roku box for a year or so.
Running fibre broadband with good speed (never dropped below 20mb).
Other apps installed include Amazon, iplayer, itv hub etc etc and we have never had any issues with viewing anything on these apps.
Trying to watch a film right now and we are about 40 min in after watching it for over an hour, due to the picture quality dropping out and the film stopping to buffer all the time.
Have run numerous speed tests during the film to check and it remains over 20mb.
This has been happening for about a year now and we also have the rocku hubs in other rooms in the house and it is just as bad on those. We have started watching films or programs on several occasions and had to stop because they are unwatchable.
This is terrible service and I will be looking to claim back some of the payments I have made. Please stop telling people that it’s down to their internet speed when it’s clearly a case of poor service from a product that is not fit for purpose!
It's also funny that "my connection" always starts failing whenever there's smoething with a higher viewer rate on. For instance, right now. Had relatively rare quality issues until the qualifying on the French Grand Prix started, then it just starts dropping connections and is almost constantly reduced to a lower bit rate. This on two different connections!
Please, Sky. This lousy Now TV player was legacy when you started using it years ago. You charge us up to €50 per month to watch a little sport and then you just ignore all complaints when people wants something for that money.
I can't wait for the current Sky exlusive on F1 ends and we can use other services. The same goes for teh premier league.