Solved! Go to Solution.
Hi @Anonymous User
Thanks for your post and welcome to the forum. Like most providers, NOW TV uses adaptive bitrates, this can't be overidden and aims to give you the best quality picture your connection can support. If you're experiencing fluctuations in quality, a wired connection to your box is always preferable to wireless.
Trying to watch F1 on a day pass and it is terrible. Using the new stick i have just been sent. No problem with sky store and worked ok with the old white box. 80 mbit bb. Will be asking for a voucher refund
Same thing happened to me with a stick. Bought a week pass to watch football Friday night and Ryder Cup. Complete waste of money, had to reboot every 20 minutes to watch for 20 minutes. Once golf was finished, streaming perfectly. Complained via e mail to customer service yesterday and no response whatsoever.
This is no solution.
I have wired connection direct to my TV and constant 40MB.
Netflix and Amazon both stream in 4k without issue. But Now TV can barely go 10 minutes without dropping to an image quality where you cant tell if you are looking at a human face or or a garden shed.
Now TV service is just plain abysmal, how you can charge people mo ey for it is beyond me!!
This isn't a solution. All other streaming services work fine and this is an issue particular to Now TV, not to your connection. Now TV has had this issue for years and it still isn't fixed (as reported by other members recently). It's like they reduce the bitrate at their end, not yours, in order to keep up with demand but all they do is reduce the quality for everyone.
Am now in the *really* great position where I have to choose between low quality streaming on the Samsung app, or having to hunt down every new episode on the Apple TV app.
It shouldn't be this hard to use a service I pay for...
Just adding my £14.99's worth..
Went for a week pass to watch the NFL wildcard weekend, every 3 mins or so the bitrate drops to an blocky mess.
I'm on a 29mbps, gigabit wired connection on a PC which streams from Netflix, Prime and many other sites flawlessly.
Sorry NowTV, not paying for this dumpster fire ever again.
Amazed there are so many threads saying the same thing I’m yet another dissatisfied customer wont bore you with the details you’ve read them above. Trading standards are my next step I’d urge you to do the same it’s a disgrace.