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Anonymous User
Not applicable

Constantly dropping picture quality

Hi everyone,

My problem is the picture quality keeps dropping to insanely pixelated then goes back up to HD for a bit and drops again, making the watching of anything absolutely unenjoybable. I have a 1080p HD TV and decent wifi connection. Any ideas if there is a setting similar to YouTube where the picture quality changes when the Internet slows down and whether it can be turned off?

Thanks in advance for any help
1 Solution
Anonymous User
Not applicable

Hi @Anonymous User

 

Thanks for your post and welcome to the forum.  Like most providers, NOW TV uses adaptive bitrates, this can't be overidden and aims to give you the best quality picture your connection can support.  If you're experiencing fluctuations in quality, a wired connection to your box is always preferable to wireless. 

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156 Replies
Anonymous User
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Hi, I'm having the same problem. The internet works for all other apps - Netflix, BBC iPlayer etc, but always struggles with now tv. This is why I have stopped my subscription so many times. How can it be resolved, without wiring the tv to the internet? Wifi works completely fine with all the others.....
Anonymous User
Not applicable

Add another one to the list. I can stream 4k with no problem, can watch the other apps with no problem... But the NOW TV app frequently degenerates to an unwatchable quality. 

Anonymous User
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Me too. Had enough now.
Anonymous User
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For those who can't try a wired connection, I can and it makes no difference.  Switched mid-way through a movie as the quality dropped so badly, seemed ok for a few minutes, then it dropped again.

Anonymous User
Not applicable

Started seeing this on the Roku Streaming Stick + the last couple of weeks. Got so pixellated watching a film tonight it was unwatchable.

 

It is the NOWTV App on the roku because 

 

a) Netflix was fine

b) Amazon was fine

c) more importantly I comtinued to watch the film on by using NowTV on the chromecast and the picture was perfect.

 

So, it is not the internet connection as it works perfectly using a different App to watch NowTV. They need to get the App sorted though as this is not good service.

 

As an aside, if anyone from NowTV is reading this, the issues started the same day the Roku updated to the latest software version (March 5th) for me - was fine before then. A second box was fine also until it updated to save version of Roku software - the NowTV App has not updated since December I believe.

 

 

Anonymous User
Not applicable

I have had the same problem, only started a week ago, all other streaming services are fine.

So far

1. I use an Ethernet cable.
2. Bandwidth tests show I'm getting over 100mbps
3. Factory reset the black roku box.
4. Applied all updates.
5. Rebooted my router and rested bandwidth again over 100mbps.
6. Can stream 4K fine via rival provider.
7. Done the home X 5, ff x 3, rr x 2, forced updates again.

The adds steam in 720p second program steam kicks in unwatchable.

Only started happening a week ago, and used nowtv for about three years no problems.

Nowtv still sugesting the problem is my side and this is after 86+ replies here people saying same happening to them.

Anonymous User
Not applicable

Seems it's the roku box so what's the fix as they can't exspect the majourity of users to buy a new device.

Must be an update to address this?

I'm more interested in what caused it, as personally everything worked fine until a week ago, and no new update released in last few weeks. Possibly the release of the new (stick) device required a change on nowtv inferstructre or something?
Anonymous User
Not applicable


@Anonymous Userwrote:
Seems it's the roku box so what's the fix as they can't exspect the majourity of users to buy a new device.

Must be an update to address this?

I'm more interested in what caused it, as personally everything worked fine until a week ago, and no new update released in last few weeks. Possibly the release of the new (stick) device required a change on nowtv inferstructre or something?

It actually wouldn't suprise me if this was NowTV's way of getting people to by a new box...

Anonymous User
Not applicable

Well if you buy a new Roku box, NOW TV / Sky won't make anything from it.


@Anonymous Userwrote:

@Anonymous Userwrote:
Seems it's the roku box so what's the fix as they can't exspect the majourity of users to buy a new device.

Must be an update to address this?

I'm more interested in what caused it, as personally everything worked fine until a week ago, and no new update released in last few weeks. Possibly the release of the new (stick) device required a change on nowtv inferstructre or something?

It actually wouldn't suprise me if this was NowTV's way of getting people to by a new box...


 

Anonymous User
Not applicable

Exactly the same issue here...

 

In the last couple of weeks I've noticed a significant drop in picture quality so much so that it's at times completely unwatchable.

Something has clearly happened recently because it's been great for the previous 6 months or so that I've had the NowTV box (black)

I use a wired connection on a 200mbps Virgin Media fibre connection so it's not my internet speed.

Please sort this urgently - I didn't pay for a year subscription up front to experience this poor quality !

Anonymous User
Not applicable

Having the exact same issue. Fine for a few days now unwatchable goes from HD to SD & back again in a few seconds. Unless someone from NowTv fixes this I will cancel my sub its really that simple. Netflix & Amazon Prime Video work perfectly on the same Roku device!

Anonymous User
Not applicable

I am also having stream quality problems. Normally at 4000 on an LG tv but can drop to 90.
Anonymous User
Not applicable

I no longer have this problem. Found out it was the actual box. Changed it and have had no problems since. My only gripe now is only being able to watch Now tv on 2 TV's at a time.
Anonymous User
Not applicable

So did you replace the box like for like, or a different model box altogether?

Anonymous User
Not applicable

At first I swapped it with the same one from my son's room. But have put a new one in. This one has the Ethernet connection on the back. Don't use the Ethernet cable though. Usr wi fi.
Anonymous User
Not applicable

Totally agree with the above posters,

 

We get our Internet with IdNet and have a connection of 50mbs down, 7mbs up. iPlayer, ITV Hub, 4OD, Amazon, Netflix, Youtube all work fine at top quality, however NowTV through the NowTV box on both ethernet and Wifi is poor and pixelated.

 

I totally agree that this points either to a software problem with the NowTV App, Hardware problem with the NowTV box or infrastructure problem with NowTV themselves.

 

On another note, our NowTV box while has adequate airflow seems to be running awfully hot.

 

 

 

 

Anonymous User
Not applicable

OK, just wondering if it's a brand new Roku 3 if it might have more up to date firmware thus not showing the same problem older boxes are.  Just a thought!

Anonymous User
Not applicable

Now tv is just rubbish , no launch platforms to speak of , I can’t even watch movies anymore quality is so bad . I have cancelled my subs .
tomasio72
Scholar

I'm watching the Chelsea v Utd game on my laptop picture quality has dropped a lot during the game

Anonymous User
Not applicable

Same here, Chelsea v Utd game unwatchable. I won't be taking up any more passes, waste of money.

Anonymous User
Not applicable

Bought another day pass to watch F1 using the stick yesterday. Turned on an hour early to check it was ok and it was immediately poor and degraded to being rubbish after about 5 mins

Swapped back to the old White NowTV box and the whole thing ran faultless throughout. Same wifi, same HDMI port etc etc