30-05-2016 24:38
Solved! Go to Solution.
30-05-2016 24:58
Hi @Anonymous User
Thanks for your post and welcome to the forum. Like most providers, NOW TV uses adaptive bitrates, this can't be overidden and aims to give you the best quality picture your connection can support. If you're experiencing fluctuations in quality, a wired connection to your box is always preferable to wireless.
13-03-2018 13:57
For those who can't try a wired connection, I can and it makes no difference. Switched mid-way through a movie as the quality dropped so badly, seemed ok for a few minutes, then it dropped again.
16-03-2018 22:48
Started seeing this on the Roku Streaming Stick + the last couple of weeks. Got so pixellated watching a film tonight it was unwatchable.
It is the NOWTV App on the roku because
a) Netflix was fine
b) Amazon was fine
c) more importantly I comtinued to watch the film on by using NowTV on the chromecast and the picture was perfect.
So, it is not the internet connection as it works perfectly using a different App to watch NowTV. They need to get the App sorted though as this is not good service.
As an aside, if anyone from NowTV is reading this, the issues started the same day the Roku updated to the latest software version (March 5th) for me - was fine before then. A second box was fine also until it updated to save version of Roku software - the NowTV App has not updated since December I believe.
18-03-2018 14:00
18-03-2018 14:15
22-03-2018 9:37
@Anonymous Userwrote:
Seems it's the roku box so what's the fix as they can't exspect the majourity of users to buy a new device.
Must be an update to address this?
I'm more interested in what caused it, as personally everything worked fine until a week ago, and no new update released in last few weeks. Possibly the release of the new (stick) device required a change on nowtv inferstructre or something?
It actually wouldn't suprise me if this was NowTV's way of getting people to by a new box...
22-03-2018 13:41
Well if you buy a new Roku box, NOW TV / Sky won't make anything from it.
@Anonymous Userwrote:
@Anonymous Userwrote:
Seems it's the roku box so what's the fix as they can't exspect the majourity of users to buy a new device.
Must be an update to address this?
I'm more interested in what caused it, as personally everything worked fine until a week ago, and no new update released in last few weeks. Possibly the release of the new (stick) device required a change on nowtv inferstructre or something?It actually wouldn't suprise me if this was NowTV's way of getting people to by a new box...
18-03-2018 14:53
Exactly the same issue here...
In the last couple of weeks I've noticed a significant drop in picture quality so much so that it's at times completely unwatchable.
Something has clearly happened recently because it's been great for the previous 6 months or so that I've had the NowTV box (black)
I use a wired connection on a 200mbps Virgin Media fibre connection so it's not my internet speed.
Please sort this urgently - I didn't pay for a year subscription up front to experience this poor quality !
18-03-2018 21:15
Having the exact same issue. Fine for a few days now unwatchable goes from HD to SD & back again in a few seconds. Unless someone from NowTv fixes this I will cancel my sub its really that simple. Netflix & Amazon Prime Video work perfectly on the same Roku device!
19-03-2018 19:57
20-03-2018 6:51