Solved! Go to Solution.
Hi @Anonymous User
Thanks for your post and welcome to the forum. Like most providers, NOW TV uses adaptive bitrates, this can't be overidden and aims to give you the best quality picture your connection can support. If you're experiencing fluctuations in quality, a wired connection to your box is always preferable to wireless.
Noticed that myself too earlier when trying to watch the Bellew fight.
My connection is one of the fastest fibre connections available. Yet im having issues with streaming on NowTV but i have no problems streaming BBC iPlayer live channels, which are also 720p and Netflix which is 1080p.
But NowTV drops in rates and sometimes cuts off entirely. And i can tell you why: Its nothing to do with poor connection, it has everything to do with the poor server capacity Sky has and something they still haven't increased!
Oh and i hardwire my box to my router, makes no difference!
I also have a very similar problem with the poor picture and would like some advice from Simon at Now Tv. As this is my first month trialling it I would like to resolve this before I commit to using it regularly.
I did as the email suggested. The options available was already set on 'automatic'. I did reselect that and option and closed the window.
Thanks for posting.
There's some troubleshooting I'd like you to try, as this is a suggestion for your individual issue I'll be sending this to you via email.
NOW TV Team
Yet another annoyed customer to add to this thread.
I only watch the F1 using a sky sports day pass via the small black roku nowTV box, but Sundays French GP was almost unwatchable, mostly blocky then hd, then blocky. Exaclty the same as others have described.
Its obvious to me that NowTV have a service issues or a technical issue with their platform, that they need to cough up to.
My internet speed is just fine by the way so they cant use that as an excuse.