Complaint - Entertainment Membership

[rduque]

I’m not happy about my previous entertainment membership viewing episode history not being retained.

I have to now remember where I was.

[redchiz1 · Accepted solution]

If you want to complain about the NOW TV service click here and use the green Chat online button near the top of the page. Others here may discuss this, but none will directly be able to help. 

[gavs82008]

@rduque 

You’re best to use an app called JustWatch or TV-Time to keep a track where you are. They are what we use since there is too much to remember!

[petecc]

I've had exactly the same issue, multiple times. Basically the Watchlist and Continue Watching are totally unreliable. I now keep my own record of my Watchlist and Continue Watching because you simply can't rely on NOW to do it reliably 

I think this is totally unacceptable and have complained multiple times about it. Generally live chat is useless (and I find that the button simple doesn't work most of the time too), you often get people who are totally ignorant. I was once told on live chat that downloads were stored on the cloud!

You could also try emailing customer services: CustomerServices [at] NowTV.com but you don't always get an answer there either.

Basically it's all a mess. I only stay with NOW because you can watch Sky programs and it's cheaper and you don't need dedicated hardware.

[gavs82008]

@petecc 

The lack of profiles really just grinds my gears also!

[petecc]

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The lack of profiles really just grinds my gears also!

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@gavs82008,

Whereas this isn't a problem to me personally (I'm the only person using my account), I get that it is a very serious limitation to households with multiple users. It makes the Boost feature of using multiple devices at the same time virtually useless.