Chromecast not working

[Anonymous User]

Chromecast has just started to not work, getting a message "Viewing stopped Something's gone wrong.  If the problem persists contact online support team"

All was working ok until today.  rebooted phone and chromecast same error. Anyone any ideas please?

Also, searched site, no idea how to contact online support - appears to not be an option, am I missing something obvious?

thanks!

[Anonymous User]

Same with me, issues on the Friday, have reset etc etc. Other apps working without issues/ 

Huddled round phone, not good. 

[Anonymous User]

back working again for, fingers crossed for the GP!!

[Anonymous User]

Thanks. Ended up borrowing a PS4 which worked fine. Tried Chromecast
again just now but no luck. Don't know if you're into F1, but it was an
interesting race, for a change.

[Anonymous User]

I have the exactly same issue, no link or page to contact customer support. i can only assume they are aware

[Anonymous User]

Same issue here too. Was working this morning but not now.

[Anonymous User]

Having exactly the same issue. Validated Sports Day Pass yesterday 14:00. Worked fine until 18:30 when I stopped watching. Went to watch NFL at 21:15 & won't cast from tablet. Rebooted Chromecast. No change. Getting "Viewing Stopped" error message. All other apps casting ok. Tried customer support. They suggested reboot again. No joy. They said they will escalate issue. That's it! Extremely frustrating! Has anyone resolved this problem?

[Anonymous User]

I was having the chromecast viewing stopped problem yesterday afternoon.

I  could watch NOW TV on my tablet but not cast to the Chromecast.

Trawling this forum someone reported that the problem was caused by using a PC with the google chrome browser on the same home network.

My son was using Google chrome on his PC.

After closing the chrome browser I could then  cast to the Chromecast.

This may have been co-incidental I have not tested it again to prove it.

This problem appears to be unique to NOW TV.

[Anonymous User]

Chrome browser/Sky Now casting failure does appear to be reproducible.

Sky Now failed to cast to Chromecast from iPad, with error msg. Had Chrome browser open on Mac so quit it and retried Sky Now. Casting from iPad worked. Opened Chrome browser on Mac, Sky Now failed to cast. Closed Chrome browser and able to cast Sky Now from iPad again.

Repeated a few times with same outcome so suggests some link, at least in this case.

Mac and iPad on same Wi-Fi network.

[Anonymous User]

Can not reproduce on windows ten. Issue still not resolved. How do you contact "online support"? 

[Anonymous User]

Use this link: https://help.nowtv.com/get-in-touch/technical-device-issues/problems-watching-now-tv
Scroll to bottom of screen where you'll see "How to get in touch". Click the white chevron in a blue circle and a Chat Online button will appear. They obviously want to keep this hidden away!
Btw, I was promised an email from their technical team when the operative couldn't resolve the problem. Still waiting!
Best of luck.

[Anonymous User]

Thanks, hidden is correct! 

Their customer service really sucks. 

[Anonymous User]

OK, turned off my Win 10 laptop, and  phone now casts. So weird. So the Chrome issue is confirmed for me. I think this is a Google issue, not Now TV. Anyway, work around, works. 

[Anonymous User]

Im getting the same issue. have rebooted chromecast, restarted phone, tablet, laptop and still facing issue.

Can cast others apps fine.

[Anonymous User]

Ok. Since my original post on this thread (13/09/2020), several people have suggested the problem is caused by someone on the same network having Google Chrome open. So, last night I waited for everyone to go to bed and all computers to be switched off. I then booted by tablet, opened the Now TV app and attempted to cast one of the trailers. Voila! It worked! No problem at all. Also, I managed to stop the cast without issue as well (more of which later).

I tried again this morning before any computer had been switched on. Again, the cast worked fine. I then booted my laptop and opened Google Chrome, tried to cast from my tablet and got the error message! All that happens is an advertisement (a picture, not a video) is cast to the TV (currently I Hate Suzie).

Furthermore, when I try and stop the cast (of the picture), this too fails. It shows on my tablet as having stopped casting, but the picture remains on my TV. If I close the Now TV app and reopen it, it shows as still casting! The only way to stop the cast of the picture is to open the Google Home app and stop the cast from there.

It doesn't matter if the device is using WiFi or Ethernet to connect to the internet, as soon as someone opens Google Chrome it prevents any attempt at casting Now TV.

The only things I haven't tried yet are: (1) casting from Now TV and then opening Google Chrome; and (2) attempting to cast when another browser (e.g. Firefox) is open. My guess is neither will cause Now TV to stop casting. However, opening Google Chrome after successfully casting will probably prevent me stopping the cast without going into the Google Home app.

I have today fed all this back to Sky/Now TV by email to [email removed] and would urge others to do the same. Clearly, this is a major issue and the more people that complain the more chance Sky will do something about it!

Apologies for the length of this post, but I hope it provides some help to other frustrated users having the same issue. If anyone comes up with a permanent fix, please post it asap. Thanks.

[Anonymous User]

Thanks.  It looks like the issue, I just tried it, and when having chrome open on my laptop, now TV does not cast (or stop casting as described).  Tried it on my desktop, and it didn't seem to to have the same effect, not sure why as they are all on the same network! 

[Anonymous User]

Really strange problem, but at least there is a workaround for anyone who
finds this post

[dgilbert2]

Ditto - and a big thank you!

I cannot start/control NowTV on Chromecast if a laptop has Google Chrome running. 

Hope this gets fixed soon.

[Anonymous User]

@Anonymous User 

I just stumbled across your post, so first and foremost thank you for the work around.

I don't know if you did any more testing on this but I just started something casting and then started Chrome about a minute into the cast, to which the cast continued.  

I was then able to stop and disconnect the cast from within the app, without having to close Chrome.

Then, while Chrome was still open, I was then able to re-connect to the Chromecast from the app and then start streaming something to the device. Kind of didn't expect the latter behaviour, but it was almost like with Chrome open, it recognised the device and started working without issue.  I also then tried on a second Chromecast device which also didn't work previously and that also began to work without issue. 

Something very weird indeed is going on here, but for now, touch wood, everything is working correctly in my house, even when I'm using the Chrome browser.

[dgilbert2]

Fingers crossed something seems to have been updated??? I can now cast NowTV again, even if Chrome is running on laptops.

TOUCH WOOD!

[Anonymous User]

Hi dgilbert2,

It's looking that way. I'd isolated my Chromecasts on their own VLAN to
get around the issue. Needed to undo the fix in order to watch a film
tonight, and to my surprise, was able to fire up NowTV and cast as
normal. What gives?

[Incksy77]

I read a post on here that’s said the issue is related to the Chrome browser running on a PC or Mac on the same network.

I have just uninstalled the chrome browser from my iMac and shutdown my laptop and I am once again able to cast from my iOS devices to the chromecast again.

it only seems to interfere with NOWTV as all other services worked before and after.

I’m so happy as I have my chromecast plugged into a HD RF modulator to allow me to cast to any TV in our house in 1080p via the aerial while only using  one device slot my NOW TV account.