Very dissapointing that Sky treat people like this, its obvious that if your using a chrome cast youll have a mobile device that you want to stream from AND use outside of the chromecast, thats basically what they are designed for. I really dont understand the device limit nonsense. NowTV will say oh its because due to licencing issues with film studios etc they have to limit and thats just complete rubbish.
You are only able to stream to 2 devices at any one time so why put a limit on the number of devices that you can register as this wouldnt matter.
So as ive only just joined and found out about the chromecast fiasco, as i hit a limit pretty quick, the chromecasts are now going back, and NOWTV will be cancelled at the end of my 3 month subscription. @Leanne89 only way is to vote with your feet, or sit in hear for years posting thousands of posts about the same thing under the "guise of trying to help"
Over and Out
I've posted this to help anyone who is having device issues in relation to chromecast
Methods of handling the chromecast
before I go into how chrome cast works on NowTV. Let me explain the ways in which chromecast can be handled that use device limits such as nowTV.
The most common way in which chromecast is handled is that the device which is used as the control device for the chrome cast is registered as a device but the chromecast itself isn't registered. The major disadvantage to this method is that only a registered device can control the chromecast. Although just like the second method I am going to explain below you are still able to move the chromecast . This is not the method NowTV uses to handle the chromecast.
The less common way of handling chromecast is that the chromecast itself is registered as a device. The advantage of this is that it does not matter what device controls the chromecast. When you consider that a chromecast can easily be moved and will work on any piece of equipment that has HDMI input and supports HDCP. (I say equipment not Just screens because chromecast can be connected to AV receivers and then you have the AV receiver output to a TV).
Using chromecast on NowTV
given what has been explained above. The less common method which by the way is the method NowTV uses to handle the chromecast allows you in to somewhat circumvent the device limit because you can very easily change the screen/equipment you are using for the chromecast without it affecting your devices because it is the chromecast itself that is registered as a device not the screen or equipment you're using with the chromecast, so you can move the chromecast around and as mentioned above with this method any device can be used to control the chromecast. So if used correctly. This method gives you a lot of freedom.
The one really important thing to remember when using chromecast with NowTV is that if you do not want the control device for the chromecast to be registered as a device, you must first put the NowTV app on your tablet or phone into cast mode before you play any content. This will prevent your phone or tablet from being registered as a device and only the chromecast will be registered.
If you do not put the app into cast mode before playing content then your tablet or phone will be registered as a device and when you cast to the chromecast a second device slot will be used
Welcome to the forum. I'm not staff but with regards your problem if you have a word with Live Chat, and explain what's happened hooefully they can sort something out for you as a courtesy so that your son/daughter can watch again.
To reach live chat go to the following help page
Then if you follow @commanda6 's advice in the post above you should be sorted.
why does nobody from now tv admit that they dont want you using your tablet or phone to go to a friends house and cast your now tv account to their tv , this means now tv cant charge them for watching the programme or movie .
that is why your chromecast uses a device slot .
Looking at the current NowTV supported devices that can offer subtitles, then i would say no at the moment (i might be wrong though).
Where you need a mobile device or tablet with the NowTV app that you can cast to your Chromecast, where looking at the guide article linked below no casting device is currently on the list which can support subtitles on the NowTV service.
So now that I know how this works it's really quite flexible.
Just set up a couple of Chromecasts where you need them (I've got one in the kitchen and one in the living room) then download NowTV on ALL your other devices (phones, tablets, PC etc.) as many as you want. Then always click on cast before you play and they don't count as a device. You then still have a couple of devices left for when you are out and about.
This just needs to be communicated clearly by NowTV when the error message pops up about changing devices