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Anonymous User
Not applicable

Casting button has disappeared

For the last two days I have been unable to cast from
My iOS app. I have deleted and reinstalled the app, reset my chromecast and made sure both are on the same network. Other apps cast perfectly well, but NowTV no longer appears to see the chromecast.
32 Replies
Tony-D
NOW Team Member
NOW Team Member


@Anonymous User wrote:
For the last two days I have been unable to cast from
My iOS app. I have deleted and reinstalled the app, reset my chromecast and made sure both are on the same network. Other apps cast perfectly well, but NowTV no longer appears to see the chromecast.

Hi @Anonymous User sorry for the dealy. Has your cast button magically reinstalled yet? Have you tried rebooting your router, restarting your phone and trying again? Have you updated your iOS version recently? 

 

Thanks 

Tony 

Anonymous User
Not applicable

I have literally just set up my new Chromecast following the guidance notes and waiting for the initial update to the latest software.    I downloaded the Google and Now TV app onto my Ipad Mini 4 and can play and cast any number of TV programmes from All4, BBC iPlayer, YouTube etc but the Casting icon is missing from the Now TV programmes and if on ocassion, it makes an appearance, when activated, it does nothing and the TV screen just reverts from screensaver to  "Ready for Casting".  That's it!

 

I have to say, I am very disappointedand unless I get this resolved before the free trail period expires it will be going back for a refund.

 

Grateful for any advice that might help get Now TV working as there are a lot of box sets waiting for me.

Anonymous User
Not applicable

I am also having the same problem with all my android devices, phones and tablets. Any suggestions would be appreciated as am paying monthly fee but not able to use it.

Anonymous User
Not applicable

Same problem, the bottoms no longer there to cast. Have had to download Roco to use a remote. Now box an iPhone both on the same network. The now app have also disappeared off my home page, which means even with the Roco app i can’t watch now tv through the Now tv app. Which is ridiculous! Will be cancelling all subscriptions I’d this isn’t resolved as I can only watch now tv on my phone.

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

I can't help sorry about the loss of casting feature etc from the NowTV App when using your iPhone, where i don't own an iPhone (though a few forum members have reported this recently).

 

With regards to the new look NowTV home screen page on your box, with the missing dedicated NowTV App, then to reach the different NowTV categories on your NowTV box, navigate down the vertical grid to either the orange entertainment ticket box, purple cinema ticket box etc (depending on what NowTV Pass you have) and click on the coloured pass ticket tile box, which will then open the next screen page on your TV with different categories or options to watch with your NowTV pass or passes.

 

If you are not keen on that method, then go to Apps Store on your box, click the NowTV App, then click on "Go to App" which will then get you into the old style User Interface before NowTV updated the new look home screen.

 

 

Blandy
Newbie

If you’re on iOS, then go to Settings -> NowTv and make sure that Local Network is switched on.

 

That worked for me, the cast icon in the NowTv app. magically came back. 🙄😀

Anonymous User
Not applicable

the chromecast icon has disappeared from my NOW TV App. I have checked all other apps (BBC iPlayer, Netflix, Channel 4 etc.) and they all have the icon and have no casting isssues.

 

This happens frequently with the NOW TV App, but previously reinstalling the App corrected the issue.

 

I have now reinstalled the App three times and the icon is still missing. Help please, as this is becoming very frustrating!!!

Anonymous User
Not applicable

I have now tv on my phone and have just purchased chrome cast for my tv which is working fine however when I try to cast now tv it won't work as there is no icon to cast. I've tried deleting the app and reinstalling but still nothing
4268
Legend 5
Legend 5

@Anonymous User I am assuming that you have your phone in WiFi mode not data mode?
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Anonymous User
Not applicable

Yes I'm connected to the same wifi as the chrome cast
Anonymous User
Not applicable

I have the same problem. Contacted live chat but all they did was refer me to a YouTube video on casting from iOS devices in general. Nothing to do with now TV. This is a show stopper for me. Without the ability took cast I will not be renewing my subscription. 

Anonymous User
Not applicable

SAme problem here they dont really seem to have a clue on fixing it they kinda try to blame the user

Anonymous User
Not applicable

Hi everyone,

 

hope you can help. For the past two days the chrome cast icon has disappeared from my now TV app. I have deleted and reloaded the app. Turned the wifi off and on but nothing has happened. Any help would be greatly appreciated.

 

thanks 

 

emily 

Anonymous User
Not applicable

Hi all, can anyone tell me how to cast through the app. There doesn't seam to be an option for me to do it. All other apps can stream perfect. This is very frustrating as was getting ready to get stuck into a few shows. Might be me but it's not the greatest first impression.
Anonymous User
Not applicable

I'm also unable to cast from the NowTv player on my Macbook to the Chromecast.  

 

There is no casting icon on the window for the player, so I'm not sure how this is supposed to work.

 

 

Please advise.

Anonymous User
Not applicable

I've used nowTV with chromecast for a couple of years now but over the last few weeks it keeps cutting out. The actual cast button greys out so I can't click it, or disappears from the screen altogether. Even throughout the course of an episode it will freeze and stop casting several times. I've made sure all apps are up to date, signed out/in, deleted and reinstalled so many times but it never fixes the problem. I'm at the stage where it takes me 2 hours to watch a 1 hour programme because of all the faffing. What can I do to resolve this please?
Anonymous User
Not applicable

Same issue here, no cast icon, have re-installed the app and the chromecast serveral times, all other apps workign with the chromecast flawlessly, typical poor technical implementation from sky.

Anonymous User
Not applicable

I am afraid I don't have a solution for anyone. My now tv app eventually started working again, but nothing I did caused that to happen. I uninstalled and reinstalled the app, I factory reset the chromecast, I turned my phone on and off again, I disconnected from the wifi and connected again.
It still happens occasionally and so I have cancelled my now tv subscription.
Anonymous User
Not applicable

Hi

 

I am trying to cast from my phone Android to my chromecast

 

Youtube and Netflix work perfectly

 

Now tv will only play on my phone and has no option to cast

 

Now tv has been reinstalled

 

Google home has been reinstalled

 

Chromecast was resetup again just in case

 

Google home app lists youtube and netflix as casting apps but not NOWTV

 

I have just started my free trial if i cant get this to work its going to be no sale

 

Anyone? 

schnapps
Legend 5
Legend 5

@Anonymous User

 

Quick question are you using a BT Router, if so try switching off the smart setup by following these instructions.

 

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-home-hub-4-or-hub-5