25-02-2016 16:37 - edited 25-02-2016 16:38
Hi,
I just signed up to Now TV Entertainment and have a YouView DTR-T2000.
However, the On Demand App only offers Movies (much like the Sky Store app alongside it) - but not the contents of the Entertainment package.
I've left it for a day to see if it's an account clearance thing - but no joy.
I understand streaming of live channels doesn't work, but what about the 250 box sets I've signed up for?
What is going on?
Solved! Go to Solution.
25-02-2016 16:44 - edited 25-02-2016 16:44
@Anonymous User
Welcome to the forum.
Unfortunately YouView only supports the on-demand movies on Movies Pass, you can't watch the Entertainment or Sports pass on it.
Have a look at the following list of supported devices as you might have something else in your house that you can use instead, eg games console, Chromecast or Apple TV.
06-01-2017 11:39
@Anonymous User
Yes, unfortunately TalkTalk boxes are a YouView box, which means they can only be used to watch movies on, not entertainment. So what you'll need to do is see if you have any other devices in your home that you can use instead.
Have a look at the following list of supported devices as you might find you already have something that you can watch entertainment on.
http://help.nowtv.com/article/Supported-devices
If you see something on that list that you have, the following help page will explain how to set it up
http://help.nowtv.com/article/How-to-Get-NOW-TV-on-your-device
06-01-2017 11:40
Ok thank you for your help, much appreciated.
Carmel
06-01-2017 11:46
@Anonymous User
No worries, if you get stuck you can always post back.
08-01-2017 13:48
Hi,
I just purchased the 3 month entertainment package and I now discover that I can only watch Movies on my TV. If I had wanted the Movies, I would have purchased the movies. I don't want to watch entertainment on my laptop or iPad. I am really disappointed as this is not made clear prior to buying the package.
I would like my money back as this is not what I wanted. ☹️
08-01-2017 14:21
@Anonymous User wrote:
Hi,
I just purchased the 3 month entertainment package and I now discover that I can only watch Movies on my TV. If I had wanted the Movies, I would have purchased the movies. I don't want to watch entertainment on my laptop or iPad. I am really disappointed as this is not made clear prior to buying the package.
I would like my money back as this is not what I wanted. ☹️
Hi @Anonymous User
yep Now TV entertainment is not supported on Youview. But all other now TV devices to support entertainment
The fact that entertainment is not supported on Youview is highlighted in several help articles and also in the website section labelled "the legal bit" which can be found in the bottom left of any web page on the main now TV site
Now TV entertainment is not supported on Youview due to a mixture of technical limitations with the Youview platform and content rights issues. Now TV entertainment is not available on any Youview box including pure retail boxes.
http://help.nowtv.com/article/Supported-devices
Sorry I know that's not what you wanted to hear
08-01-2017 19:34
@Anonymous User wrote:
Hi,
I just purchased the 3 month entertainment package and I now discover that I can only watch Movies on my TV. If I had wanted the Movies, I would have purchased the movies. I don't want to watch entertainment on my laptop or iPad. I am really disappointed as this is not made clear prior to buying the package.
I would like my money back as this is not what I wanted. ☹️
@Anonymous User
Hi
Could you please contact our livechat team on the following line and explain this to them
http://help.nowtv.com/contact-us/Payment-date-no-broadband1
Thanks
Aaron
09-01-2017 7:18
12-01-2017 14:10
Not surprised to see Sky as sneaky as ever. Shows my decision to leave the Murdoch empire and go to BT was the correct one.
Got the 3 month deal for movies and entertainment last night. Couldn't understand why the NowTV app on YouView doesn't show anything but movies. Only just found this.
Good job I've got a chromecast so I can use that but it's a pretty poor show from NowTV. Netflix have TV shows as well as movies so why not NowTV?
First it was apparently a technical issue, now a licensing one. So which is it? Or doesn't anyone know for sure?
12-01-2017 16:04
@Anonymous User wrote:Got the 3 month deal for movies and entertainment last night. Couldn't understand why the NowTV app on YouView doesn't show anything but movies. Only just found this.
@Anonymous User... This has got nothing to do with NOW TV (or it's affiliates).
Primarily, the NOW TV 'Entertainment' (and 'Sports') service(s) can't be accessed from a YouView/BT box because the YouView/BT service already offers much the same channels via their own 'subscription' based platform... Essentially YouView/BT whats you to pay them directly for Sky's services instead of NOW TV!
Sufficed to say, if you're unhappy with this arrangement I suggest you direct your complaints to YouView/BT over on their forum!
Thankfully however, NOW TV offer many ways to view their full service. Indeed, perhaps the following 'Help Centre' article may be of use to you: What devices can I use to watch NOW TV?
Cheers
02-02-2017 16:50