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KevinTheGerbil
Advocate

Cannot view Now TV Entertainment on YouView? (Humax DTR-T2000)

Hi,

 

I just signed up to Now TV Entertainment and have a YouView DTR-T2000.

 

However, the On Demand App only offers Movies (much like the Sky Store app alongside it) - but not the contents of the Entertainment package.

 

I've left it for a day to see if it's an account clearance thing - but no joy.

 

I understand streaming of live channels doesn't work, but what about the 250 box sets I've signed up for?

 

What is going on?

1 Solution

Accepted Solutions
Andy Legend 5
Legend 5

Re: Cannot view Now TV Entertainment on YouView? (Humax DTR-T2000)

@KevinTheGerbil

 

Welcome to the forum.

 

Unfortunately YouView only supports the on-demand movies on Movies Pass, you can't watch the Entertainment or Sports pass on it.

 

Have a look at the following list of supported devices as you might have something else in your house that you can use instead, eg games console, Chromecast or Apple TV.

 

http://help.nowtv.com/article/Supported-devices

138 Replies
Andy Legend 5
Legend 5

Re: Cannot view Now TV Entertainment on YouView? (Humax DTR-T2000)

@KevinTheGerbil

 

Welcome to the forum.

 

Unfortunately YouView only supports the on-demand movies on Movies Pass, you can't watch the Entertainment or Sports pass on it.

 

Have a look at the following list of supported devices as you might have something else in your house that you can use instead, eg games console, Chromecast or Apple TV.

 

http://help.nowtv.com/article/Supported-devices

commanda6 Legend 5
Legend 5

Re: Cannot view Now TV Entertainment on YouView? (Humax DTR-T2000)

Hi @KevinTheGerbil

 

Unfortunately, you can only watch on demand movies on Youview hardware. This is due to a mixture of content rights/restrictions and technical limitations on the Youview platform. Now TV are only able to show/have entertainment content on a device if that device can access the nowTV  live channels. There are currently technical limitations on the Youview platform, which prevent access to the now TV live channels.

 

All of the devices are able to access entertainment. 

 

http://help.nowtv.com/article/Supported-devices

 

 sorry I know that's not what you wanted to hear Smiley Sad

 

EDIT: @Andy beats me again Smiley Happy


I do not work for now TV. I am simply a NowTV customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

If you find posts on the community useful or helpful can you give them Thanks By pressing the thumbs up button. If a post solves a problem you are having can you mark it as an accepted solution.
Highlighted
KevinTheGerbil
Advocate

Re: Cannot view Now TV Entertainment on YouView? (Humax DTR-T2000)

Thanks chaps.

 

Shame - it is not at ALL clear from the Now TV site that this is the case.

 

I'll try with chromecast. Bit of an own goal, but if that works as well as Netflix, then that's fine.. But Netflix works fine from my YouView box so this would be the only ondemand or live tv service I need a separate device for. 😕

DarylM Legend 5
Legend 5

Re: Cannot view Now TV Entertainment on YouView? (Humax DTR-T2000)

The 'Watch on loads of devices' section at the bottom of the www.nowtv.com homepage says:

 

"Watch on your NOW TV Box, Chromecast, PS4™, PS3™, Xbox One, Xbox®360, Roku, YouView, LG

Smart TV, PC or Mac, Mobile*, Tablet and more."

 

There's an asterisk next to 'Mobile*' which is clarified in the 'legal bit' section.  Maybe there should also be a double asterisk next to 'Youview**' to clarify that only on demand movies are available via Youview.

 

It should probably also be updated so there isn't a line break between 'LG' and 'Smart TV' because at the moment it could be read as meaning that Now TV is available on any Smart TV.

 

NowTV2.jpg

 

 



If this has solved your issue please mark this as an accepted solution.

Those little green stars by my name mean that I'm a Community Contributor - not Now TV staff. I just try to help out if I can.

jeffers1955
Mentor

Now TV Entertainment Pass not available on You View

Sorry guys but this is pretty poor, who is being poor is the key. I have Now TV movies working fine through my You View set top box, no problem there. I signed up for the free 14 day trial of Now TV Entertainment only to find I can't view it through You View (technical difficulties). I also have Netflix which includes TV, I am going to choose to cancel either Netflix or Now TV - seems redundant to have both. I prefer Now TV but if all I can get thru YV is movies then bye bye Now TV. I don't watch on any other device, only my TV thru YV.

 

How is it that Netflix manages to show TV programmes through You View and you can't?

 

Unless its true - I suggest you change the message on You View help which suggests you are working with You View to allow TV channels SOON.

 

Jeff S

artesea Legend 5
Legend 5

Re: Now TV Entertainment Pass not available on You View

@jeffers1955 NOW TV can only show their boxsets as part of deals signed for Live TV content. However YouView required live TV channels to use multicast which NOW TV don't support. These two different contracts cause the technical difficulties.

-----
I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
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dr_necessitor
Expert 3

Re: Now TV Entertainment Pass not available on You View

Thanks for reminding me of why this situation is so @artesea

 

Like @jeffers1955 we have a Humax BT T21x0 PVR, which is a decent enough box, and would also like to use it for the full range of NOW TV services. But I'm not holding my breath on that happening anytime soon! 😞

commanda6 Legend 5
Legend 5

Re: Now TV Entertainment Pass not available on You View

Hi @dr_necessitor @jeffers1955

 

@artesea is right. Certainly from the content agreements/rights restrictions side of things. Youviews IP TV channels which you get as part of a subscription with an ISP are indeed multicast based. Now TVs live TV channels are unicast based.

 

Unicast streaming technology to an extent is now supported by Youview, but not to the extent that it would allow nowTV to have their live channels on the Youview platform. Support  unicast could currently be described as very limited at best. I believe there has been very limited support unicast on the platform since the Youview platform update in October/November 2014

 

While now TVs live channels could in theory be carried by Youview multicast channel network now TV would have to pay Youview and the ISPs handsomely for this privilege. (That would lead to a rise in subscription costs for everyone) Those of you who've been around for a while will remember that now TV did have an arrangement with talk talk for a short period to carry the nowTV sky sports channels

 

The best thing we can hope for is that the BBC who are partners in Youview push for unicast technology to be better supported on the platform. Then this might (note I say might not will) allow now TV to provide unicast channel access through the now TV app on the platform. Because the BBC is going very heavily into IP so better support of unicast technology might actually help the BBC, so we will have to wait and see what happens


I do not work for now TV. I am simply a NowTV customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

If you find posts on the community useful or helpful can you give them Thanks By pressing the thumbs up button. If a post solves a problem you are having can you mark it as an accepted solution.
jeffers1955
Mentor

Re: Now TV Entertainment Pass not available on You View

Hmmmm .... here I am wanting to give you money, and I can't! What a novel situation. I don't know HOW many potential customers are wanting to do the same. Now BT has lost Fox I am assuming they are all ears concerning repairing the desirability factor of You View, SkyGuys snapping at their heels for disgruntled customers. ---  have another lovely chat with them and see if you can't come to an agreement - go on you know you can do it!!

 

Jeff