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Anonymous User
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Can't sign into nowtv on youview with new sky id

We used to view now tv using my gf's account on the tv app. Now I have an account we want to use but tv app wont sign out of her account. Have reset the box but this has not worked. How can I login because her account is no longer active.

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Anonymous User
Not applicable


@Anonymous User wrote:

We used to view now tv using my gf's account on the tv app. Now I have an account we want to use but tv app wont sign out of her account. Have reset the box but this has not worked. How can I login because her account is no longer active.


@Anonymous User

 

Hi

 

Welcome to the forum

 

Are you able to sign into the account online and view things such as active passes?

 

Also if the password has any special characters such as !"£$ a recent update may have stopped these from working on some devices so could you try resetting the password if this is the case

 

Thanks

Aaron