02-12-2020 13:20
I am watching Gold on an LG TV using the Now TV app. This morning every programme (and some adverts) appear to be being broadcast with subtitles. I can't find a way to turn them off. No other channels are affected. I have checked the TV settings and subtitles are off. There are no settings options that I can see in the app to turn them off. Can anyone help?
02-12-2020 13:41
I'm having the same problems. . Tried everything but can't remove the subtitles... It's doin my nut in 🤬🤬🤬
02-12-2020 13:57
@Anonymous User @Anonymous User
check out the reply in this thread
https://community.nowtv.com/t5/NOW-TV-Stick/Subtitles/td-p/549022/jump-to/first-unread-message
02-12-2020 14:07
@gavs82008 thanks. I read all that but unfortunately it doesn't help. There are no general subtitles settings that I can see in the tv app. You can change the subtitles when using on demand but not for live tv. It looks like it's being broadcast with the subtitles on. Thanks anyway 🙂
02-12-2020 14:13
@Anonymous User
Sorry I couldn't be much help.
Often my watching habbit is on demand, so I was unsure that Live channels could not be changed in that aspect.
It is worth heading onto Live chat to see what if anything can be done with Now TV staff.
https://help.nowtv.com/article/how-to-submit-a-complaint
Click on "chat online" underneath 'chat to an advisor'
02-12-2020 16:39
I am also having the same issue. GOLD now comes with subtitles and no way to remove them as there is not a setting on the App to do so.... fortunately it is, at the moment, only on that one channel. I have submitted a complaint to see if they can fix it
02-12-2020 18:37
Same here on lg tv app and roku stick
02-12-2020 19:40
Tried live chat.......complete waste of time
03-12-2020 9:04
@Anonymous User @Anonymous User @Anonymous User @Anonymous User @Anonymous User
All see this thread
https://community.nowtv.com/t5/NOW-TV-Stick/Subtitles/m-p/549025#M6634
It would appear that the fault is with the channel Gold which is owned by UK TV.