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hells_bells
Mentor

Can't remove subtitles

I am watching Gold on an LG TV using the Now TV app.  This morning every programme (and some adverts) appear to be being broadcast with subtitles.  I can't find a way to turn them off.  No other channels are affected. I have checked the TV settings and subtitles are off.  There are no settings options that I can see in the app to turn them off.  Can anyone help?

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15 Replies
Rogerj458
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Re: Can't remove subtitles

I'm having the same problems. . Tried everything but can't remove the subtitles... It's doin my nut in 🤬🤬🤬

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gavs82008
Legend 5
Legend 5

Re: Can't remove subtitles

@hells_bells @Rogerj458 

check out the reply in this thread

https://community.nowtv.com/t5/NOW-TV-Stick/Subtitles/td-p/549022/jump-to/first-unread-message

 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
hells_bells
Mentor

Re: Can't remove subtitles

@gavs82008 thanks.  I read all that but unfortunately it doesn't help.  There are no general subtitles settings that I can see in the tv app.  You can change the subtitles when using on demand but not for live tv.  It looks like it's being broadcast with the subtitles on.  Thanks anyway 🙂

gavs82008
Legend 5
Legend 5

Re: Can't remove subtitles

@hells_bells 

Sorry I couldn't be much help. 

 

Often my watching habbit is on demand, so I was unsure that Live channels could not be changed in that aspect. 

 

It is worth heading onto Live chat to see what if anything can be done with Now TV staff.

https://help.nowtv.com/article/how-to-submit-a-complaint

Click on "chat online" underneath 'chat to an advisor'


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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Anonymous User
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Re: Can't remove subtitles

I am also having the same issue. GOLD now comes with subtitles and no way to remove them as there is not a setting on the App to do so.... fortunately it is, at the moment, only on that one channel. I have submitted a complaint to see if they can fix it 

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Anonymous User
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Re: Can't remove subtitles

Same here on lg tv app and roku stick

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Anonymous User
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Re: Can't remove subtitles

Tried live chat.......complete waste of time

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Anonymous User
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Re: Can't remove subtitles

I'm having the same problem. Been looking for a solution for over an hour. Glad its not just me though..means I haven't broken something!!

gavs82008
Legend 5
Legend 5

Re: Can't remove subtitles

@Anonymous User @Anonymous User @Anonymous User @Rogerj458 @hells_bells 

All see this thread 

https://community.nowtv.com/t5/NOW-TV-Stick/Subtitles/m-p/549025#M6634

 

It would appear that the fault is with the channel Gold which is owned by UK TV. 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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