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ChloeJayne2
Advocate

Can’t find Now App in Google Play Store on Sony Tv

Hi All!

 

December last year I bought a new Sony Tv (model KD32W800). Since I’ve had it, it’s been unable to find the now tv app. It’s no where in the store or on the device. But the NowTv app is on available on my parents Tv (KD43XG81). 

I’ve looked all over the internet as to see why it’s not available. The Tv is new model (2021), has OS 10 and has the latest software version. I know for some of the newer TVs, Google play have to bring out new updates for applications to be compatible with the TVs. I see no information on when this update will come for this Tv or if it ever will. 

can someone else me? I’m unable to watch Now at the moment other than on my parents Tv. Chromecast doesn’t work. My phone can connect to the Tv but it is unable to play the video and just stays on the ready for cast screen. I am assuming Chromecast is having issues due to the now app not being on my Tv. 

 

 

 

7 Replies
gavs82008
Legend 5
Legend 5

@ChloeJayne2 

If you go onto a web browser on your phone and search for the NOW app on the Google play store, does it give you the option to download to your TV?

 

https://play.google.com/store/apps/details?id=com.bskyb.nowtv.beta&gl=GB

FYI that I do not work for NOW, just a NOW customer trying to help
ChloeJayne2
Advocate

Hiya, Thank you for your reply. 

 

I can click the install button but it says no eligible devices. There’s a drop down after pick a device that says ‘Sony BRAVIA TL, this item is not compatible with your device) greyed out. 

@gavs82008 

gavs82008
Legend 5
Legend 5

@ChloeJayne2 

Sounds like it’s not supported. 

According to the list of supported devices it much be Android Software on the Sony TV otherwise it’s not supported.

 

https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now

Only Sony Smart TVs running Android OS 8.0 or later are supported.

FYI that I do not work for NOW, just a NOW customer trying to help
ChloeJayne2
Advocate

@gavs82008 

 

thats where I get confused. My parents Tv has Android OS 9.0 and the app is available and working, whereas mine is Android OS 10.0. So I’m assuming a new update may be coming?

gavs82008
Legend 5
Legend 5

@ChloeJayne2 

As far as I’m aware my Sony Bravia TV only has Android 9. 
Sounds like your TV could be Google TV?

 

https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-32w800/article...

 

If it is then that would explain why you can’t find it.

FYI that I do not work for NOW, just a NOW customer trying to help
gavs82008
Legend 5
Legend 5

@ChloeJayne2 

If this is your TV then the operating system is specified as Google not Android.

 

https://www.johnlewis.com/sony-bravia-kd32w800-2021-led-hdr-hd-ready-720p-smart-android-tv-32-inch-w...

 

7F5675F6-A7FB-41AE-BF4A-DA0B571DB591.png

FYI that I do not work for NOW, just a NOW customer trying to help
Saint1976
Elite 3

@ChloeJayne2 daft question, are you using the UK Play store?