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Anonymous User
Not applicable

‎12-09-2020 20:58

Can’t connect on LG TV

I can log into the NOW TV app on my LG smart TV and I can see all the content but then when I try to play something it spends a bit of time loading then comes up with a message saying 

 

sorry, there was and error in the player

 

I have tried restarting the app, logging out and back in and then deleting and reinstalling the app but get the same message all the time.

 

Any idea how to solve this?

  • LG
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1 REPLY 1
RoyB
Legend

‎12-09-2020 21:10 - edited ‎12-09-2020 21:13

@Anonymous User 

 

If it’s a WebOS model from 2015 onwards, Factory Reset the TV.

If it’s a NetCast model from 2014 or earlier, it is no longer supported; contact Live Chat, and they may send you a Stick, so you can carry on getting NowTV.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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