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JulianKnight
Advocate

Buffering on Wired TV

Hi NowTV,

 

Since joining NowTV broadband (end of December 2020) I have started seeing a lot of buffering on my Sony smart TV. iPlayer is the worst, but I often see it freeze on Netflix, then suddenly speed up. I have never seen this problem before (over 3+ years).  My previous ISP provided exactly the same bandwidth - 60 to 65Mb/s download but it never ever buffered. I have a GigE network hard wired to the TV.  Is the contention ratio particularly high with NowTV? Can my NowTV hub's "logs" be checked in case there's an intermittent h/w fault?

 

Thanks guys,

 

Julian

 

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gavs82008
Legend 5
Legend 5

Re: Buffering on Wired TV

@JulianKnight 

Not being a broadband customer with Now TV all I can do is provide basic advice.

 

Have you tried to reboot the router? Like unplugging it for a few minutes?

 

Same could be done with the Sony TV. 

 

Worst case you can give the broadband team a call as it is effecting all apps on the TV and not just Now TV.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW TV advisor.

FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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