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dowdface
Occasional Poster

Blank white screen on Samsung tv

I can open the Nowtv app in smart hub and it begins to load but then changes to a white screen and I can only exit nowtv by pressing exit on my Samsung tv control and that exits smart hub. Can't remove and reinstall the nowtv app in my hub either as it's fixed there by Samsung.
If I connect my nowtv box then it works fine but only through the box. The app still doesn't work.
Help please!
13 Replies
Lindzi
Scholar 4

Re: Blank white screen on Samsung tv

@dowdface

 

I get this on occasion too, so would be interested for some input from a Now tv rep

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dowdface
Occasional Poster

Re: Blank white screen on Samsung tv

Helps to see someone else with same issue 👍
CsHampshire
Occasional Poster

Re: Blank white screen on Samsung tv

NOW tv used to work perfectly on Samsung TV but for last few weeks we now just get white screen. Why are NOW TV not fixing this ?
dowdface
Occasional Poster

Re: Blank white screen on Samsung tv

Mine’s not fixed either, although I haven’t tried it in a while!
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CsHampshire
Occasional Poster

Re: Blank white screen on Samsung tv

White screen resolved  I checked my NOW tv account and the samsung tv was registered twice, i removed both devices then re-registered it, and NOW tv loads instantly - no more white screen.  ( I think the double registering was when my subcription came to an end, I then renewed and must have been asked to log in again on same tv, as problem only started after contract renewal).  Hope this may be of help.

Norajg100
Occasional Poster

Re: Blank white screen on Samsung tv

I have exactly the same problem. White screen, can't delete and re-install app on Samsung? Seems to have started since the now TV update to the menu etc. Anyone from sky going to fix? Otherwise I may as well cancel as I can't watch anything.
Norajg100
Occasional Poster

Re: Blank white screen on Samsung tv

One thing that seems to work is to search for nowtv then select it rather than clicking the std icon. The screen goes white briefly but then kicks in. It's worked a few times doing it this way.
Rexusdustin
First Poster

Re: Blank white screen on Samsung tv

Thanks that worked Smiley Happy

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Fred2018
First Poster

Re: Blank white screen on Samsung tv

Interestingly this worked, but not a long term solution. 

NowTV / Sky really need to fix this, surely we’re not the only Samsung TV users that are experiencing this issue? 

Completely the same issue for me, blank screen and then doesn’t work. Also finding that when I am watching things, randomly get an error message saying ‘session timed out’. 

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