@Anonymous User wrote:
Everytime I try to put on Now TV app on Samsung TV I am just getting a white screen.
@Anonymous User Visit this page https://help.nowtv.com/article/app-not-loading-on-samsung-tv
You may have to contact Samsung and they will send you a USB stick with a Firmware update for your TV.
White screen resolved I checked my NOW tv account and the samsung tv was registered twice, i removed both devices then re-registered it, and NOW tv loads instantly - no more white screen. ( I think the double registering was when my subcription came to an end, I then renewed and must have been asked to log in again on same tv, as problem only started after contract renewal). Hope this may be of help.
Interestingly this worked, but not a long term solution.
NowTV / Sky really need to fix this, surely we’re not the only Samsung TV users that are experiencing this issue?
Completely the same issue for me, blank screen and then doesn’t work. Also finding that when I am watching things, randomly get an error message saying ‘session timed out’.
Mine's fixed itself strangely.
Clicked on the app, white screen for a short while then loaded to the normal screen. Wanted me to sign in again which was an ordeal in itself because I always click 'remember' sign in details. Managed to sign in and it said I've got too many devices. So I signed in on my phone and removed all of them to start fresh and then was able to sign in again and watch.
However I'm not convinced the issue was due to having too many devices otherwise it would've told me that months ago when it stopped loading.
Hope you all get fixed and thanks for your responses 🙂
I'm sorry for any inconvenience this issue has caused.
We would really like to know if any of you are still experiencing this issue on your Samsung TV.
If you are, can you please post the model of your TV in the thread below.
We'll then be able to further investigate the issue and hopefully get back to you with an update.
I have just joined now TV and most of the time I just get a blank white screen. I log on though my smart Samsung TV model UE 50JU6800. It is not worth me having now TV if this continues and would like it cancelled and my money back. I have NETFIX and Amazon and they both work fine.