Blank white screen on Samsung tv

[dowdface]

I can open the Nowtv app in smart hub and it begins to load but then changes to a white screen and I can only exit nowtv by pressing exit on my Samsung tv control and that exits smart hub. Can't remove and reinstall the nowtv app in my hub either as it's fixed there by Samsung.
If I connect my nowtv box then it works fine but only through the box. The app still doesn't work.
Help please!

[Lindzi]

@dowdface

I get this on occasion too, so would be interested for some input from a Now tv rep

[dowdface]

Helps to see someone else with same issue 👍

[Anonymous User]

NOW tv used to work perfectly on Samsung TV but for last few weeks we now just get white screen. Why are NOW TV not fixing this ?

[dowdface]

Mine’s not fixed either, although I haven’t tried it in a while!

[Anonymous User]

Everytime I try to put on Now TV app on Samsung TV I am just getting a white screen. 

[Tony-D]

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@Anonymous User wrote:

Everytime I try to put on Now TV app on Samsung TV I am just getting a white screen. 

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@Anonymous User Visit this page https://help.nowtv.com/article/app-not-loading-on-samsung-tv

You may have to contact Samsung and they will send you a USB stick with a Firmware update for your TV.

[dowdface]

Try logging in to nowtv on your phone or tablet and then go to devices and remove them all. Then try your tv again. Hope this works.

[Anonymous User]

White screen resolved  I checked my NOW tv account and the samsung tv was registered twice, i removed both devices then re-registered it, and NOW tv loads instantly - no more white screen.  ( I think the double registering was when my subcription came to an end, I then renewed and must have been asked to log in again on same tv, as problem only started after contract renewal).  Hope this may be of help.

[Anonymous User]

I have exactly the same problem. White screen, can't delete and re-install app on Samsung? Seems to have started since the now TV update to the menu etc. Anyone from sky going to fix? Otherwise I may as well cancel as I can't watch anything.

[Anonymous User]

One thing that seems to work is to search for nowtv then select it rather than clicking the std icon. The screen goes white briefly but then kicks in. It's worked a few times doing it this way.

[Rexusdustin]

Thanks that worked 🙂

[Anonymous User]

Interestingly this worked, but not a long term solution. 

NowTV / Sky really need to fix this, surely we’re not the only Samsung TV users that are experiencing this issue? 

Completely the same issue for me, blank screen and then doesn’t work. Also finding that when I am watching things, randomly get an error message saying ‘session timed out’. 

[dowdface]

Mine's fixed itself strangely. 

Clicked on the app, white screen for a short while then loaded to the normal screen. Wanted me to sign in again which was an ordeal in itself because I always click 'remember' sign in details. Managed to sign in and it said I've got too many devices. So I signed in on my phone and removed all of them to start fresh and then was able to sign in again and watch.

However I'm not convinced the issue was due to having too many devices otherwise it would've told me that months ago when it stopped loading.

Hope you all get fixed and thanks for your responses 🙂

[Karl-F]

Hi All, 

I'm sorry for any inconvenience this issue has caused. 

We would really like to know if any of you are still experiencing this issue on your Samsung TV. 

If you are, can you please post the model of your TV in the thread below. 

We'll then be able to further investigate the issue and hopefully get back to you with an update. 

Thanks,

Karl 

[Lindzi]

@Karl-F

Thank for coming back to us, mine is UE32J5500

For me, it now just has the white screen for around 5 seconds and then it does load the app. My LG tv app is fine and not affected. 

So all in all it lets me in but something not quite right on starting up.

[Anonymous User]

I have this problem on my Samsung- UE40JU6740UXXU

[Anonymous User]

my model is UE40JU6500, got 2 week free trial, looks like I will prob cancel as cant use it

[Anonymous User]

I have just joined now TV and most of the time I just get a blank white screen. I log on though my smart Samsung TV model UE 50JU6800. It is not worth me having now TV if this continues and would like it cancelled and my money back. I have NETFIX and Amazon and they both work fine.

Danny

[Anonymous User]

I also get this. Samsung model UE55JU6400K

[Daveyboy12345]

I also get this on a Samsung ju6500. Been doing it a while and so annoying. 

Only app on TV affected.

• Will there be a fix as seems to have been this way for a year or so.