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Anonymous User
Not applicable

‎15-02-2022 21:03

BT Tv & NowTV access

Hi, I have a BT TV box with Now TV as a package. For some reason I cannot use my Now TV account on any other device at all. I have tried asking online for a password reset for the account name the BT box uses - am I or am I not able to watch the packages on another device when away from the BT box?

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1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

‎15-02-2022 21:14

@Anonymous User 

You will need to speak with BT to get this resolved.

FYI that I do not work for NOW, just a NOW customer trying to help

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3 REPLIES 3
gavs82008
Legend 5
Legend 5

‎15-02-2022 21:14

@Anonymous User 

You will need to speak with BT to get this resolved.

FYI that I do not work for NOW, just a NOW customer trying to help
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RoyB
Legend

‎15-02-2022 21:21 - edited ‎15-02-2022 21:22

@Anonymous User @gavs82008 

 

Yes, you are supposed to be able to do this.

 

But as @gavs82008 says, you need to take this up with BT, not with Now.

 

You have the luxury of a BT telephone support line for Now as part of BT TV, something that direct Now customers can only dream of.

 

I don’t know what the number is, but it should be one that BT have given you; give them a bell, and let them help you out with this!

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
schnapps
Legend 5
Legend 5

‎16-02-2022 10:22

Hi @Anonymous User 

 

Here's the BT TV telephone support number in this link page below.

 

https://help.nowtv.com/article/contact-bt 

 

I would also pop over to the BT TV Community Forum where this issue happens quite a lot (there is a few threads on the subject with advice on what needs to be done to get NOW running on other supported devices).