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Scholar 2

BT 4K box loses sound & buffers

Not sure what the issue is, but when watching Now TV app on the BT box through live programmes the sound will stop for 20 seconds and then come back, very odd but also very annoying. Also I’m suffering with buffering where I can watch the Now TV black box & I have now issues.


There is no way of updating the app or deleting and reinstalling so not sure what the solution is, any ideas anyone?

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Legend 5
Legend 5

Re: BT 4K box loses sound & buffers

Hi @MGboy 


I have the same exact problem with my BT 4K Youview box, where i get the intermittent sound loss and the four spinning coloured loading circles when watching NowTV content via the NowTV App on Youview


Where like you my various NowTV boxes run perfectly fine.


This has been reported by various customers across different Community Forums.


Sorry, don't know the solution, where hopefully between NowTV and Youview they are looking into it.