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Mentor

Re: Auth Error on Apple TV 3rd Gen

Trying to send a JPG from a Mac doesn't seem to work in this e-mail link
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Mentor

Re: Auth Error on Apple TV 3rd Gen

IMG_2628.JPG

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NOW TV Team (Retired)

Re: Auth Error on Apple TV 3rd Gen

Thanks for that @Manc27

 

 

Can you tell us if your using a VPN or have you changed the DNS settings of your device that ay show that your outside of the UK as this may be the cause of the issue?

 

Thanks

Eddie

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NOW TV Team (Retired)

Re: Auth Error on Apple TV 3rd Gen

Also the IP address of your post is showing that it is registered in Hong Kong seems this is the issue @Manc27

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Mentor

Re: Auth Error on Apple TV 3rd Gen

I have a dynamic DNS as I'm working in Hong King for a few months but my iPhone and Mac work for Now TV on the same wireless network that has the DNS setup and my ATV has worked in Hong Kong until this week
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NOW TV Team (Retired)

Re: Auth Error on Apple TV 3rd Gen

Ahh @Manc27

 

 

I would say the acocunt has causght on to the connection and were you are most likely you won't be able to use it until your back in the UK.  😞

 

 

 

Regards

Eddie

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Mentor

Re: Auth Error on Apple TV 3rd Gen

Hi Eddie,

Can you send me a UK contact number so I can cancel my subscription until I'm back in the UK?

Thanks
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Advocate

Re: Auth Error on Apple TV 3rd Gen

i have got that error as well i am in the uk 

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Mentor

Re: Auth Error on Apple TV 3rd Gen

I'm having this same issue. Was it ever resolved?
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Mentor

Re: Auth Error on Apple TV 3rd Gen

I'm in the UK btw.
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