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First Poster

Auth Error on Apple TV

My Apple TV is suddenly showing an error message “Auth Error Error authenticating your device!” I’ve noticed this mentioned previously in the forum but there wasn’t a resolution I could see. I’ve tried turning Apple TV on and off. I’ve also restarted it. The Netflix and the Prime Video apps are working as normal. Any ideas how I can solve this?

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Manc27
Occasional Poster

Auth Error on Apple TV 3rd Gen

Just last night when I tried to watch NOW TV on my Apple TV 3rd Generation box I kept on getting an Authorization Error when I selected the Now TV App.

It would briefly say "Auth Error on your device" before crashing out.

Tried restarting and resetting my Apple TV but I can no longer use the Now TV app on my box.

 

Any Ideas?

 

nickmorc
Helper 4

Re: Auth Error on Apple TV 3rd Gen

Just tried the app on my Apple Tv 3rd Gen and its working ok.

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Eddie-M
NOW TV Team (Retired)

Re: Auth Error on Apple TV 3rd Gen

Hi @Manc27

 

 

Thanks for getting in touch are you still having this issue?

 

 

Cheers

Eddie

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Manc27
Occasional Poster

Re: Auth Error on Apple TV 3rd Gen

Hi,

Yes I am still having this issue.

The message actually stays "Error Authenticating your device" within 1 or 2 secs when I select the App and quits.

It's been working fine for the last few months until now

Hope you can help
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Eddie-M
NOW TV Team (Retired)

Re: Auth Error on Apple TV 3rd Gen

Thanks @Manc27

 

 

Would you have a screenshot or a picture of the error that you are getting?

 

 

Thanks

Eddie

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Manc27
Occasional Poster

Re: Auth Error on Apple TV 3rd Gen

Hi,

Below is a photo


[cid:197AC173-76A0-43FE-A6A8-011DBA6AB835]
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Eddie-M
NOW TV Team (Retired)

Re: Auth Error on Apple TV 3rd Gen


@Manc27 wrote:
Hi,

Below is a photo


[cid:197AC173-76A0-43FE-A6A8-011DBA6AB835]

Hi @Manc27 Only numbers and letters come through on that post.

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Manc27
Occasional Poster

Re: Auth Error on Apple TV 3rd Gen

Is this photo working?





[cid:281B64B3-0B9E-4AA4-9F12-E83EEFB9AD90]

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Eddie-M
NOW TV Team (Retired)

Re: Auth Error on Apple TV 3rd Gen

@Manc27 Same as before.

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