I couldn’t agree more with the other users. The technology behind NowTV is just third class. Only its non-existent customer support beats it. I tried using the chat service and it says I am no.29 in the queue and then abruptly ends my chat session.
We're very sorry for any inconvenience this has caused.
We had an issue on Apple TV last night, this was resolved but we do apologise for this interrupting your viewing.
We do have the episode available on catch up. Each individual episodes available by 3.20am after it has aired live at 2am each week.
Thanks for the response. Can you say what the issue was and how was it fixed? And to what extent are you sure that it wouldn’t repeat on Monday next week when loads of people tune in again to watch the second episode?
What good is that if, by the time my wife and I are ready to watch GoT (dinner sorted, kids in bed etc) that a million or two people (expected viewers I might add) all log on at the same time, resulting in Apple TV users not able to do anything. So we can't watch it on our main TV and have to watch it on a laptop?
Coming 2 days after I get a letter saying prices had gone up more than 20% it stings a little to know that you simply haven't planned for the expected surge in demand of the service with the final season of GoT. Doesn't take a genius to work out that from around 8:30-9pm on Monday night there will be a spike in use.
Judging by previous entries on this forum, this problem has been ongoing for at least 2 years, and you haven't sorted it. You must know the cause by now, so do you know? If you do know, why hasn't it been fixed?
Will we get the problem next Monday or do we have to figure out some other way of watching GoT on our main TV that doesn't involve NowTV and/or Sky?