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Anonymous User
Not applicable

Auth Error on Apple TV

My Apple TV is suddenly showing an error message “Auth Error Error authenticating your device!” I’ve noticed this mentioned previously in the forum but there wasn’t a resolution I could see. I’ve tried turning Apple TV on and off. I’ve also restarted it. The Netflix and the Prime Video apps are working as normal. Any ideas how I can solve this?

96 REPLIES 96
Anonymous User
Not applicable

My app doesn't even load. After re-installing the main page came up but could not play any content before crashing again. An error message comes up saying that the site is unavailable.

Anonymous User
Not applicable

I just want to watch GOT 😂😩

Anonymous User
Not applicable

Just last night when I tried to watch NOW TV on my Apple TV 3rd Generation box I kept on getting an Authorization Error when I selected the Now TV App.

It would briefly say "Auth Error on your device" before crashing out.

Tried restarting and resetting my Apple TV but I can no longer use the Now TV app on my box.

 

Any Ideas?

 

nickmorc
Expert 2

Just tried the app on my Apple Tv 3rd Gen and its working ok.

Anonymous User
Not applicable

Hi @Anonymous User

 

 

Thanks for getting in touch are you still having this issue?

 

 

Cheers

Eddie

Anonymous User
Not applicable
Hi,

Yes I am still having this issue.

The message actually stays "Error Authenticating your device" within 1 or 2 secs when I select the App and quits.

It's been working fine for the last few months until now

Hope you can help
Anonymous User
Not applicable

Thanks @Anonymous User

 

 

Would you have a screenshot or a picture of the error that you are getting?

 

 

Thanks

Eddie

Anonymous User
Not applicable
Hi,

Below is a photo


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Anonymous User
Not applicable

@Anonymous User wrote:
Hi,

Below is a photo


[cid:197AC173-76A0-43FE-A6A8-011DBA6AB835]

Hi @Anonymous User Only numbers and letters come through on that post.

Anonymous User
Not applicable
Is this photo working?





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