cancel
Showing results for 
Search instead for 
Did you mean: 
fbadini
Scholar

Re: AppleTV App Beta

So...a month passed...almost 8 months since promising...next week starts MasterChef Italy...and I’m stuck with Chromecast 

 

well done...

Flashf1
Mentor

Re: AppleTV App Beta

Would a rep from now tv not have the decency to explain why we are not getting our invites when we were sent two separate e-mails telling us it would be in a few weeks, then, a few weeks again, months ago! It's a bit insulting then to find out it's an active beta without any explanation as to why the invites never came. I went to the trouble of applying, then resonding with the information required/nda etc.

nickmorc
Expert 2

Re: AppleTV App Beta


@Flashf1 wrote:

Would a rep from now tv not have the decency to explain why we are not getting our invites when we were sent two separate e-mails telling us it would be in a few weeks, then, a few weeks again, months ago! It's a bit insulting then to find out it's an active beta without any explanation as to why the invites never came. I went to the trouble of applying, then resonding with the information required/nda etc.


I had exactly the same. Several emails and supplied all the information that was required. I even emailed the trials team before Christmas to find out when, how , why etc, they have never had the courtesy to reply.

Its diapointing that they treat their customers in this way, previously they had been great. Did several trials, tested various boxes and software etc. Always replied to emails.

I can only assume they have had a change of staff and they no longer care about their customer base.

Such a shame, been with Now Tv since it started and when it used to crash as soon GOT came on LOL.

0 Thanks
Reply
Beyo
Mentor

Re: AppleTV App Beta

Is there any way I can apply for beta testing?

i did in the past but looks they didn't qualify me so maybe I should try again

0 Thanks
Reply
Scointer12
Scholar 2

Re: AppleTV App Beta

Not sure what is going on with NowTV/SKY (other then the obvious take over). I have done many trials and the NowTV forum used to be one of the best for information and responses. The person who used to deal with this was brilliant but retired/moved on and other people took over, it first started pretty well with information about trials etc but recently it has completely gone to the dogs.

Before Christmas I was emailed and told I was on a couple of trials and was just waiting for the release (after filling in a couple of requests for information) only to be told they had suspended the trials for the moment. Then I hear they have restarted one of them but no information passed to myself, I emailed the trial people (who in the past had been pretty good at responding) and got absolutely nothing back (as some others on here have said). I find the lack of decency to even respond is quite appalling.

I appreciate acceptance onto trials is not guaranteed but when you are originally told you are on it and then to not even respond to an email request is very very poor customer service and it is quite obvious from the lack of moderator response on here that it appears the Comcast philosophy of customer care has taken grip very quickly.

0 Thanks
Reply
nickmorc
Expert 2

Re: AppleTV App Beta

I think we can all read into it what Now Tv think of past customers who have tested the platform. For a mod not to even comment on this thread is very poor customer service.

Still no reply to emails to the trials team.

Over a month into testing of the app and still nowt.

What a shame that Now Tv has decided to take this non customer friendly approach.

0 Thanks
Reply
Community Manager
Community Manager

Re: AppleTV App Beta

Hi All, 

I'm very sorry for the lack of information that you've received for this trial. 

There are times when trials are hosted within the community, which we've done in the past and have previously set up trial boards for them. However, there are some trials that are managed offline, and are therefore not within our control as community managers. 

The last update I received about a trial was that it's on the way, however I have no time frame for when this trial would actually start. 

Again, I apologise for any inconvenience this has caused. 

Thanks

Karl

 

Highlighted
Scointer12
Scholar 2

Re: AppleTV App Beta

Thanks Karl for taking the time to respond and putting your position across.

Do you have any way of contacting the Trial team to put forward our dismay at the way they have acted. I had an e-mail in August from Andy (NOW TV Trials Team) saying 'We're super excited to have you on board', only to find out others have now been brought onto the trial over a month ago and I have been given nothing further. I even responded to the email to ask for an explanation and no-one even had the courtesy to even reply to it.

0 Thanks
Reply
nickmorc
Expert 2

Re: AppleTV App Beta

Thanks for the reply @Karl-F. Agree with @Scointer12 and would like some clarification. I supplied all the details which were asked for. Which included accounts for Apple ID etc.

Failing that, could you confirm if we will ever see the Apple Tv updated app anytime soon.

0 Thanks
Reply
jackc08
Mentor

Re: AppleTV App Beta

Just some estimated timescales be nice for launch

0 Thanks
Reply